ORDERS
Your
order is processed the same day it is received! All in-stock orders
are shipped within 24 business hours! Your credit card will not
be charged until we ship your order!
ORDER CONFIRMATION AND SHIPPING
When
you place an on-line order with us, you will be able
to select your shipping method and payment options. We accept Visa, MasterCard,
Discover/Novus and American Express.
When your order has been submitted, you will automatically receive
an
Order Confirmation email containing an order recap. When your package ships, you will receive a
Shipping Confirmation. This will provide you the shipping method, tracking number and order total.
Once you have received it, you can
track your package on-line and/or you can use our
enhanced order tracking
feature on our webstore.
SHIPMENT DELAYS
Shipments are almost always received within the allotted timeframe
given on our webstore. We encourage you to choose shipping methods
that have tracking capabilities built-in. UPS ground/air for
domestic/international shipments and USPS Global Express Mail for
international shipments feature detailed order tracking.
If you choose any USPS domestic mail shipping method and your
order is less than $200, your order will not be insured unless
specifically requested by you. If not insured and your order is
lost or delayed, we will not be held responsible or be obligated an
any way to replace the items for you.
If you'd like delivery confirmation or insurance added to your USPS
domestic shipment, please
email us here to request this service
(at an additional cost to you).
For an explanation of our
shipping methods click here
INTERNATIONAL SHIPPING
When
international customers place an order on our webstore, the store
will now be able to calculate a shipping charge for you. You will
receive your shipping options that are available to your location.
It's now easier than ever before, just pick the method you want and
you'll know right then and there how much it is. If you wish to receive this shipping cost email before we ship your
order, please email us here: shipping@elusivedisc.com
or put the items in your shopping basket and then click the
link that says "click here to estimate shipping costs."
BACKORDERS/PREORDERS
Occasionally,
we will run out of stock on certain items. If this happens, it will
be noted on the item's availability status field located below the
item's picture. Most out of stock items are restocked within
7-10 days or they are preorder items. We encourage you to order now
which ensures the quickest
delivery and lessens the chance of missing out on items that have limited
availability.
If you choose to place an order with both in-stock and
out of stock items (such as preorders),
WE WILL SHIP ALL IN
STOCK
ITEMS IMMEDIATELY.
Out-of-stock items will be kept on file
and when they arrive, we will contact you before shipping
them. At that time, you may add or delete items from your backorder as
desired
-or-
if you place a new order we will automatically combine any backordered
items that are now in stock with your new order to save you money on
shipping costs.
All backorders/preorders will be shipped to you at an additional
shipping cost.
We do have the option of holding the entire order until everything is
ready to ship. We will do this, but we require payment for all
in-stock items we are holding. Please email
shipping@elusivedisc.com to request this service for your
order.
USED RECORDS
Record prices may scare you.
Obscure titles tip the scale at over $300. To combat the malevolent
state of affairs you need either a six figure income or a very
understanding wife! Those with neither should consider the used
record. It is sold at 40% to 50% discount and comes with a 100%
guarantee. Additionally, we have gone to the utmost trouble in time
and expense to make buying used records acceptable to anyone!
We do it by play grading: We hire an
audiophile/musician to play-grade each disc. Those retailing for $30 &
above are auditioned song by song, front to back. Other albums receive
a stringent 5 to 7 minute examination. The result: 40%-60% of all used
records tested (including those from other dealers) are discarded.
Only LPs good enough for our own collection become inventory . . . &
we are quite
fussy. All Used LPs are 100% guaranteed!
RETURNS
You must call or
e-mail for an RA# before
any return! Returns sent to us without an
RA#
will not be accepted. Defective music
can only be exchanged for the same title. Consumables (cleaning
fluids, etc.) and phono cartridges are non-returnable unless
defective, but for exchange only.
1. Items damaged in shipment:
If
an item is damaged in shipment, you must save all packaging and
notify
us immediately! We will process a claim with the shipper and ship a replacement order to you. We
will inform you what steps must be taken with your damaged package
when you contact us.
2. Defective items: If you receive a defective item, we will replace the defective item with a direct replacement only (no substitutions) at no shipping cost to you (if you are in the contiguous 48 US states). Alaska, Hawaii, Puerto Rico, Guam, FPO, APO and International customers receive the equivalent saving on return shipping as domestic US customers (Amount to be determined by weight of shipment) or we will ship the replacement with your next order. Shipping costs for returning a defective item is the responsibility of the customer for either domestic or International customers. Please note: we will accept returns within 30 days of the ship date.
3. Canceled Items: Canceled items include: accessories and equipment returned on our 30-day return policy and unopened music. Consumables (cleaning
fluids, etc.) and phono cartridges are non-returnable unless
defective, but for exchange only. Return shipping is the responsibility of the customer. If the customer was given free shipping on the initial shipment, the customer is responsible for the shipping cost both to and from the customer's address.
REFUSED SHIPMENTS
If you refuse delivery on any shipment for any reason, you will be financially responsible for the return shipping charges incurred to us by the carrier. You also will be financially responsible for any duties and taxes we will have to pay. These charges will either be deducted from any credit or charged to your credit card.
WRAP UP
We think that covers it. If you have any questions
or our pricing seems out of line you can send an e-mail to the
staff.
For
website technical questions or problems only,
you can e-mail the
webmaster.
Audiophile records, CDs, accessories and equipment are expensive and
you deserve the best deal possible. If we can't help, we will try
to refer you to someone who can. Thanks for being the most honest
and friendly clientele we have ever encountered in business. It is
truly a pleasure to service your audiophile needs.
PRIVACY:
While we do collect personal
information from this site, Elusive Disc, Inc. respects your privacy
and does not, has not, nor will it ever sell or provide your
personal information to any third party. Elusive Disc, Inc. only
uses your information internally for advertising and marketing for
Elusive Disc, Inc. Thank you.
Finally, a word on availability and pricing:
Due to the nature of the
industry, prices may change without notice at any time. All prices
listed in this site are believed correct at the time of publishing.
We reserve the right to add, delete or modify any price, model or
availability at any time without notice.
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