TESTIMONIALS

Below are just some of the many testimonials from actual customers at Elusive Disc, Inc. Please email us at: web@elusivedisc.com to give us your thoughts or suggestions.
 

"Hello! I received my order via UPS yesterday, it was not the cheapest shipping method but it went really fast! And its nice to be able to track the order. Packaging was very good, so all in all I am a very satisfied customer! I'm sure i will make more orders from you. Cheers!" - Oyvind L. - Norway 3/4/10.

"Hello Jason, This is fantastic service - very prompt and absolutely fast. I never get this from other suppliers. Great job! PS: I am buying all these discs based on your site's recommendations being an audiophile. The CCR SACD Box Set was fantastic - living the legend again! I have heaps of other CCR pressings but this one from Analogue Productions is the best." - Michael O. - Australia 3/3/10.

"Thanks for all your help, and thanks for maintaining a great site. Your customer service is excellent." - Philip P. - Texas 3/1/10.

"Dear Jason, The package has arrived on monday - just in time for my birthday. Thank you very much for your help and also for the perfect packaging: Yours is the first firm I know that handles this items with such a care - so they arrived in perfect shape. Thanks again - and Elusive Disc shall be my one stop shop in the US. Ciao" - Andrea R. - Switzerland 2/3/10.

"Hi Jason, I just wanted you to know that my package just arrived. YOU GUYS ROCK!! I have never ordered LPs from you before and your packaging was just OUTSTANDING!! Each and every LP is perfect. Thank you so much and have a Happy New Year! " - Tom S. - New York 12/28/09.

"I recently began shopping on your site and I find it the easiest to navigate and find things of interest for my audiophile needs. For over 10 years I've used two other sites (guess who?) but it was always a frustrating experience. My LPs arrive in pristine condition, not so from the other guys - too many dinged corners and split seams. I'll be back." - Richard C. - Oregon 12/21/09.

"Dear Bob Bantz, I originally ordered everything while I had you on the phone as I recall. A VPI 16.5 , a Zerostat-3, "MoFi" liquids, brushes and tube brushes. I had ordered some LPs before that on another previous purchase. You were terrific in your willingness to give me the best price and service and also amazingly quick shipping and everything was extremely well packed as I had asked for you to do as it was rainy season in in NYC, so as to prevent any rain damage. When I surf the web and I'm looking to buy I always check-out your company's site first as I've learned that you can give me the best of what ever I'm looking for, from vinyl and everything else. To be sincere, I must say that I feel very satisfied and trusting in your company's professionalism and service. You can quote me in adverts. if you like. Mention my name if you can as I would enjoy the association also. Thanks once again." - Frank Marsi - New York 12/10/09.

" Thank you very much. I got the CD within a few days. The best customer service ever! :)" - Rak K. - Massachusetts 9/3/09.

"I am delighted with your service, and plan on doing much more business with Elusive Disc in the future." - Steve M. - Wyoming 9/1/09.

"BTW, I love every last one of you at Elusive Disc. You are awesome." - Mike M. - Ohio 8/20/09.

"Thanks Bob, sorry to bother you with it at such a late hour. I have to say that I've always been very, very happy and satisfied with all of my dealings with the people at Elusive Disc! Whenever I phone in, I always have great, courteous service by knowledgeable and caring people. I really admire and respect your company Bob, you've got a really good thing going there and good people on your staff, keep it up!" - Gary J. - Ohio 8/20/09.

"As you are aware I recently lost power to my speakers and was at a loss what the problem might be. I checked all of the vital signs of operation and read through my owner's manual for my power amp. After returning from vacation I shipped my amp to you and your staff at Elusive Disc and waited for the verdict. A few hours after receiving my amplifier I received a phone call stating a $1.00 internal safety fuse had blown and you were replacing it and I would be back in business. After receiving my unit with a new fuse I realized that I had left my power cord with you and forgot to pick it up. A few minutes later Scott called and said he had the power cord and would be delivering it to my home in a few minutes. Wow! I am so impressed with your incredible service and desire to satisfy the customer. I highly recommend Elusive Disc to anyone interested in purchasing high quality audio equipment and related supplies and music. You are simply the best. Once again, thanks for your incredible service." - Jeff M. - Indiana 7/27/09.

"The Bluemotion Turntable arrived today. I want to thank you, Sam, Jason and everyone at Elusive Disc for making this such a positive transaction. It is quite evident to me that you have a top-notch organization - one that truly values customer service. Again, much thanks and I look forward to doing business with you again in the future." - John L. - Maryland 7/14/09.

"I want to congratulate you on your excellent packaging on this order. Both LP covers arrived in pristine condition despite the long journey from the US to Western Australia. The order also arrived well within the published delivery time. A most satisfied customer and I will be coming back!" - Malcolm T. - Australia 7/14/09.

"Just wanted to let you know you guys do a great job. LPs were packed very well, and in perfect condition upon arrival. Keep up the good work, the attention to detail is appreciated!" - Sam S. - Texas 7/07/09.

"I've just received my order and I'm very happy. Very well packaged, very fast and in good condition; thanks again Jason. I am sure I know now my preferred provider in hifi." - Giampiero B. - France 6/27/09.

"Thank you Sam, you have truly been an understanding man with all my requests and add ons, I appreciate your help. Everyone at Elusive Disc is so kind and helpful. Keep up the great work and know that you have cemented another satisfied customer into your system." - Jay B. - California 6/23/09.

"Hi Sam, I just received the Grado interconnect cables yesterday and they sound great. Surprisingly better than my previous Monster cables. Thank you for the great service and speedy delivery. I will be purchasing from Elusive Disc again in the future!" - Peter P. - Ontario 6/09/09.

"I've just received my order and I'm very delighted... great packaging, fast service, absolutely perfect... many thanks again. See you soon for more orders." - Guy L. - Belgium 5/28/09.

"Well my package arrived this morning ...Superb condition. Thanks for these great items, I'm sure I'll buy from you again. A Great feedback from an overwhelming satisfied customer!" - William H. - NSW, Australia 4/27/09.

"Hi Jason, I just wanted to thank you for a wonderful shopping experience with Elusive Disc. You guys were very professional, courteous and fast!! The VPI HW-16-5 is the most incredible thing I've ever purchased for my extensive record collection. It simply ROCKS!!!!!!" - Jeff C. - Ohio 4/02/09.

"Dear Jason and Sam, Thank you very much for coming through with my order on such short notice. I received the products in perfect shape. I guarantee you that I'll be coming back to Elusive to make my purchases in the future." - Jose D. - Mexico 3/30/09.

"Hi Sam, thanks for your fast, friendly & informative reply. Always much appreciated to get a "real" reply rather than copy & pasted standard issue answers which seldom actually answer what you've asked." - Daniel L. - Sweden 3/13/09.

"I just received this order in the mail and wanted to compliment you guys on the packaging job. The order was shipped in a cardboard box and expertly packed with air bags and bubble wrap. It's the best I've seen! I will not hesitate to order again." - John P. - Ontario 3/11/09.

"Just to let you know, your company has been great to work with (I've been working with Jason Marcum on this order) and you'll definitely be seeing more of my business in the future." - Kevin K. - Pennsylvania 3/05/09.

"Dear Jason, the record arrived today. Many thanks for this perfect transaction. Everything was great - Very fast shipment, very nice item, fantastic package... in one word, an excellent service!!" - Joao B. - Portugal 2/26/09.

"Hey Sam, just a short note to inform you my order arrived last Friday in it's big box, safe and sound... I am very happy with the LP's, quality stuff!! My next wish list is already on the site." - Neil P. - South Africa 2/16/09.

"I recently purchased Beck's 4-LP Odelay box set. It arrived yesterday in great condition. Elusive Disc did a fantastic job packaging and shipping. I will purchase from you again." - Blake K. - Kentucky 1/15/09.

"I received my order yesterday, and good god you guys don't mess around! Nice packaging job and that's some of the fastest shipping I have seen (or will likely ever see again). Thanks so much. I cant wait to play the vinyl! A VERY happy customer - PS, I'll be ordering again." - Ryan M. - Michigan 1/13/09.

"You guys are always on the top of your game. Elusive Disc has the best customer service of all the audio companies I have dealt with in the past 4 years." - Ron C. - Michigan 1/08/09.

"THANKS A BUNCH GUYS!! Especially Jason Who’s Been handling customers & shipping for such a long time and in the best way!!! I started buying CDs and LPs from, Bob (I Think '92 on the phone) I could be wrong... However I saw the adds in Stereophile for several years (moved to Sweden from the states) and kept my Audiophile view on things, I’m amazed that you are all still here and continue to address the market as you are. My best wishes to Bob B, All of you and Jason!! Thanks for keeping my life exiting and analog!" - Michael L. - Sweden 12/24/08.

"Guys, all I can say is WOW! Thanks to Scott's help and follow-up on a question I had about the phono preamp I am listening to a 30 year old John Williams Close Encounters album - have some old rock, disco, new wave albums - but felt this would be the best test to start off with to see how the table sounds - really wish smooth jazz was out on vinyl - anyway it sounds great - wide, deep soundstage, great dynamics, clarity - well you know. Thanks for the patience and help - I'll be back to buy some albums and any analogue 'stuff' I need; also if I can point someone your way I certainly will. " - Frank C. - Tennessee 12/22/08.

"I just wanted to let you know that I enjoy receiving your emails and usually spend a half hour cruising your site every time. Your website design is clean, enjoyable, and easy to navigate. Keep up the great work!!! " - Oscar B. - Florida 12/16/08.

"Hi Jason! It is just to let you know that today I have received the package in total perfect condition! I am very happy because the shipment was faster and without any taxes here at home! Only 8 days to Spain! All records are in pristine shape! I am very proud of buying at Elusive Disc as compared to any other Webstore. " - Juan M. - Spain 11/5/08.

"Dear Elusive Disc, I would like to thank you for your service and your packaging. I have put some more things in my Wish List including LPs and I will order them in the future. I will also recommend you to my friends." - Konstantinos N. - Greece 11/4/08.

"You guys rock!! Just received the Orbison MFSL's today... Once again, NO CORNER DENTS, SEAM SPLITS OR TORN SHRINK. The packaging is amazing!! Nobody else goes through the effort to DOUBLE BOX a few lps. Well, at least that's the way I remember it 10 months ago. We would not know what the other guys policies are these days because there is need to.

A short story: We were in a local record store lately and found some new titles (Miles 50th and latest Dylan box sets for example). It was really sad because their copies had seam splits and/or dented corners. Almost every title was like that. In this case, we would have liked to support the local shop. Needless to say, we passed and ordered from Elusive Disc (a good portion of our last 2 orders) . Patty's comment was "Just order it from Elusive Disc because we will get perfect copies". And she is right!! Not one piece of music that we have ordered has had anything remotely wrong with it since coming over to Elusive Disc. I know from past experience how hard it is to do this day in and day out.

It is the little extra attention to detail (that the whole staff does) as what puts smiles on our faces every time an Elusive Disc package comes in the mail... By the way, the logo cardboard is a nice touch. Kind regards " - Doug and Patty R. - Minnesota 10/31/08.

"Thanks so much. I received my Eva Cassidy Songbird on vinyl today. Just beautiful. Well packed. Top notch service. I'll be back" - Robin R. - Canada 10/30/08.

"Hi Jason, This is the second of two orders that I've placed with Elusive Disc for delivery to Australia. Both orders were promptly dispatched using "First-Class Mail International" and received within five days, in perfect condition. This is great service and far exceeds the service I've received from Amazon.com. " - Raymond V. - Australia 10/15/08.

"Dear Sam, We are very grateful to you. Thank you very much for operating the changes in our order list - it has been e-mailed to us and everything is perfect - and for offering us this shipping discount. Thank you!" - Carmen C. - Romania 10/11/08.

"Hi Sam, Thanks again for all of your help. I really value the time you take to assist with all of my requests. Keep up the good work your customers do appreciate it." - Craig L. - California 9/22/08.

"I should have done this a long time ago, but it is a pleasure to do business with you! I am ordering a lot of records from different stores all over the world, but none are so good as yours! Thank you for good service!!" - Ole Georg - Norway 9/21/08.

"Sam and everyone at Elusive Disc, I just wanna thank you all for the attention and integrity. I just received my order in perfect condition. I'm sure that I'll buy more stuff in the future and recommend to my friends. Thanks." - Rafael H. - Brazil 9/10/08.

"Just received Led Zeppelin order from you, wow! Thank you very much, fantastic vinyl boxed set and superb service... this is the third item I have received from yourselves, which has been superb quality with an excellent service, many thanks again." - Paul R. - Great Britain 9/03/08.

"Hi Jason, Thank you for your latest order. Unlike eBay I cannot leave you positive feedback, but please relay to your management how pleased I am with your company's service. The records came very quickly and superbly packed. The selection available on the website is also first rate. Thanks again for a wonderful service to record lovers..." - Richie W. - New Zealand 8/28/08.

"Thank you Jason, this is why I keep ordering from Elusive Disc, the service is sensational, I once again look forward to receiving new music from the best supplier of quality recording available online." - Darren S. - Australia 8/01/08.

"Thanks, Sam... I really do appreciate your prompt and very useful help. If the opportunity presents, I'll definitely recommend your Elusive Disc web site to others. You appear to be serious about good customer service." - Keith B. - Washington 7/19/08.

"Have not talked to you in awhile, but all is well here. As a matter of fact, whoever pulled our latest order has defined a new level of packaging!! This thing could have withstood a trip to the moon... By the way, in case you thought we customers do not notice the small things... Think again... AWESOME JOB!!!" - Doug R. - Minnesota 6/23/08.

"I bothered you apparently without cause. I went out for about an hour, and my order was at the door when I returned. The best service I've ever had from anyone. I won't forget this. I'll order everything from you in the future." - Bill M. - Georgia 5/27/08.

"I give a huge thumbs up to the Door Vinyl Box Set with the 180 gram albums. It is excellent. Thank you for the outstanding tunes and keep up the great work." - John T. - Indiana 4/25/08.

"Jason, I received the package. I'm always leery of ordering on-line for fear that the order will arrive damaged due to substandard packing. I must say, this is the very best packing and quickest turn-around of any on-line vinyl order I have ever received. The records and jackets are in perfect 5-star condition. Thank you for the order and expert service. I will definitely order again!" - Mark K. - 4/24/08.

"Dear Bob. You may or may not remember me; we've talked on the phone many times in the 90's, before you got a webshop. I've been buying LP's and accessories from you for the last 10-15 years, and it's actually been a lot of purchases. I think the LP count alone must be 4 digit.

For your testimonials you might be interested to know that I've never, through my almost 15 years of being a customer of yours, encountered a more genuinely great service, prompt delivery, dependable staff and a more friendly and helpful attitude from any shop anywhere in the world as far as I know. I've been recommending your services on every possible location to friends and fellow audiophiles in Norway, and also on our local audiophile web-forums." - Vidar P. - Norway 3/28/08.

"Scott, thanks for getting back to me so quickly ( as usual). I meant to reply to your first message to say thanks, but anyway, thanks for checking this out for me. I understand by your promptness and follow-through you are committed to your work. ;) I appreciate the communication on my small order. This kind of quality service is rare for any company these days let alone a company that retails online. I feel like I've walked in your store front." - Nathan R. 3/18/08.

"Thanks Bob. I look forward to receiving these great re-issues. There were several online stores who offered some type of subscription service for these albums, but I feel I should tell you that when choosing, it was no difficult decision. I honestly feel that Elusive Disc is the best in the business and I am pleased to give you my subscription. Jason Marcum and the entire sales and shipping department have always been exceptional, competent, and professional in my dealings with them. Keep up the great work!" - Tom D. 3/16/08.

"Just a quick note to say "Thank You To All Concerned". Just received my latest order and got it in great shape and in outstanding time! Thanks again for the great service, you truly go the "extra mile" for your customers!" - Jay B. 3/10/08.

"I have to admit it has been a while since we placed an order with Elusive Disc. It was never about any conflict or service related issue, but maybe more about who had the biggest sale or free shipping at the time. It seemed lately that I was returning about fifty percent of my orders because of shipping damage (items packed poorly in my opinion), defective vinyl, corner dents, shrink tears or a myriad of other issues. I personally think I ended up on someone's "B" stock list. I can understand certain circumstances, but the last five or so orders had me having to go the post office and send items back. So much for free shipping and any of the discounts. My evenings were spent packaging up things instead of listening to music."

"Time for a change, my wife said. We compiled a list and gave a call to place an order. What I did not expect, was honest advice, accurate descriptions and first hand product knowledge. Today, we received our order and there really are not enough adjectives in the English language to express our thanks for such a first rate experience! The albums and CDs were perfect! No seam splits, corner dings, missing shrink. Nope. None of that. The packaging was done carefully and first rate. At this point, I want to refrain from giving accolades to any one individual. This type of execution only occurs because of a team running in concert. It now solidifies our decision to be on the list for 2 complete sets of the Music Matters Blue Note reissue series. Of course It does not hurt that they are the finest jazz reissues we have ever come across. As a result, we have decided that Elusive Disc is now our primary source for music and we look forward to many years of patronage." - Doug R. 3/5/08.

"Hi, just thought I'd let you know that I am having a great time "rediscovering" what I had been missing with my 2000+ LPs that had been consigned to my attic for quite a while. In addition to sounding great, the turntable looks as if it should be in the Museum of Modern Art design store."

"PS: I also have about 2000+ CDs and often wondered when some of my old, favorite LPs would finally come out on CD. Well, I guess that I don't have to care about that anymore since the LPs I've been listening to sound better than the CDs. There is music on these LPs that I never heard before. By the way ... rest of the system: Creek 5350SE amp; Creek CD53 CD player; Joseph RM25si speakers." - - Mike Z. - 2/19/08.

"By the way, I am a regular customer of yours and really appreciate the wonderful customer service that I receive. I live in Vancouver, BC and you guys are by far to best company to deal with when purchasing stuff like CD's, SACD's and XRCD's. I will be sure to spread the word amongst my audiophile buddies. I've purchased from Acoustic Sounds and Music Direct as well but you guys are by far the friendliest company to deal with when you live in Canada." - Rob.

"I purchase a lot on the web and have been for many years. I have waited days for some companies to provide a single response to an email request, so I am completely blown away to have been able to have had an extended 10 hour e-conversation with the President of a company to help me with my modest purchase! Your prices are fantastic, your web site is very user friendly, and your customer service is second to none! Keep it up! ...thanks again for all your help and advice, and especially for your willingness to hang in there with me all day yesterday! I can't imagine any other company's president doing that for a simple order. I look forward to a very nice and lengthy relationship with your team." - Alan.

"Hi Jason, you folks are the best (and not just in the record business). Your packaging and whole operation continues to be as professional as it gets. Thanks so much, again, for your great service." - Peter.

"Hey Jason- You are the best! You've got the best service, product, & customer service I've ever seen. Thanks for your help and courtesy. - Dawn.

"Hi Jason and Bob, Just a quick thanks for all your efforts!!, Bob thanks for answering all my questions promptly! The VPI is fantastic , and would not hesitate to recommend anyone to buy one or any other product from elusive disc on line." - Julian.

"Thanks for getting back with me. You guys sure do have customer service down to a fine art." - Steve.

"I recently had to return an album that was damaged in shipping or whatever... I was panicked, a $40. disc worth nothing. I called you guys and was taken care of immediately. Not only that, I got some good recommendations for great music. I can't tell you how much I appreciate this great service. I had been using several web sites for ordering vinyl and accessories, now I use just one... Elusive disc. Thanks a million, you guys are great!" - John.

"Just received the Twister clamp and could not be more pleased. It is a simple design that really works!" - Jeff.

"This is hugely helpful. It is also the first straight, informed answer I have received to this question. Thank you for not only addressing my specific question, but also for shedding light on the subject in a more comprehensive manner. " - Andrew.

"I just received my shipment. Thank you for the obvious care in packaging the item. I was most impressed and I will be placing more orders in the future." - Rob.

"I would just like to thank you guys for a flawless and on time delivery of my Genesis SACD Box Set. Your Customer Service was Excellent and In particular Scott was very courteous and informed." - Michael.

"Hello Jason, I got my order today from Your company ... and I have to admit, You people really know how to treat vinyl records ... I am a complete vinyl addict and have ordered discs from all over the world, but never got the safe packaging as you have provided ... usually, the discs or covers get a bit bruised and stuff ... But in this case, they were in perfect condition ..." - Thomas.

"Hey Jason Marcum, just received my order today and everything is just as described. Its great to do business with such a great company as yours, I sure am glad I stumbled across your company when I did an on-line search for picture discs. And then found a lot more that you offer that I want. Awesome job on packing and super fast delivery. Thanks a bunch!!! Very Happy New Customer to Elusive Disc, Inc." - Wayne.

"Buongiorno Bob, ...everything was perfect. I have just mounted the Titan, I cannot believe how good it sounds!!!!! There´s Carmen McRae in front of me singing and smiling. And it´s brand knew, not even broken, I'm so happy Bob!!! Thank you very much for all. Ciao amico mio. p.s. by the way a friends of mine just ordered some LP from you, good people deserve recommendations." - Stefano.

"Thank you so much for sending me the manual! I'd also like to take this opportunity to offer particular thanks to you Jason, for your efforts in following up the issue, being responsive to my emails, and finally getting it to me. That is great customer service - please pass my comments onto your management." - Lindsay.

"I just wanted to thank you guys for the special attention you gave to my recent order of some EPOS speakers (making sure that they arrived here before the Thanksgiving holiday). I know that this was a small order to generate this much attention and I really appreciate it, will demand that all my friends buy from you in the future, etc., etc. It's nice to come across people who are still people these days... " - Don.

"Hi Bob and all at Elusivedisc, Received the Cream msfl Gold cd from you today. Came in perfect condition. Thanks so very much. You guys are great." - Jim.

"Bob, Thanks for your quick reply and the information. It is a real pleasure doing business with such a good company. Thanks again for our help in answering my questions." - Carter.

"Just wanted to say how impressed I was with the delivery of my first order from you. I received the album within a week which is quite amazing considering I live thousands of miles away... It was superbly packaged and in pristine condition on arrival. I have already submitted another order to you which I am eagerly looking forward to receiving. Many thanks - your service is second to none!" - Pete.

"Thank you very much for your excellent service. I don't have much time to shop for music, but even if I did--with such a reliable supplier and such an excellent selection--i'd still rely heavily on you. The VPI turntable is an absolute delight... I can barely stand listening to music with anything else. " - Ivan.

"Thanks for such great service and going the last mile for customer satisfaction. " - Roger.

"I do want to tell you that I really appreciate you checking back with me. It shows me that you care about your customers...a very rare virtue these days." - Ken.

"The Donald Fagen and AC/DC records arrived today. Very well packaged and super-quick shipping. ...thanks a million for an absolutely super service; I will definitely buy from you again!" - Lars.

"Scott, I am a loyal customer. You are one of the reasons why that is so." - Christopher.

"Jason was a great representative with whom to correspond. Looking forward to receiving the disks I ordered. " - Harry.

"Rest assured there is no problem with Elusive Disc or your pricing! I'll be shopping again soon! Thanks for the personal touch.... Very nice." - Craig.

"Thank you for the fast response. I will definitely keep checking your site regularly for an in stock status. I just received my Norah Jones red vinyl the other day from your store and I just wanted to tell you that your packaging for vinyl is the most impressive I've received from any online store. I had no idea they even made a larger box that holds an LP shipping box. The record got here in perfect condition and I just wanted to thank you." - Lee.

"Hi Bob, I just took the plunge and ordered the VPI 16.5 (package) the 45 kit, and the 45 brushes. I went with the package for the extra $20 because I've read great things about the RRL cleaner. Thanks for your advice and quick responses. I ultimately chose your company because of your personal service. I shopped at Acoustic Sounds and Music Direct as well because I obviously wanted the best price. With all things pretty much being equal I went with you guys. Now I can't wait to receive my new cleaning machine! I am hoping to receive it by next weekend. Thanks Again" - Greg H.

"Gentlemen, Let me just say that I have had a very positive experience in my dealings with both of you. I am excited about my new turntable as well as finding a new source for equipment and music. Your advice, suggestions and guidance are much appreciated. I was previously a Music Direct person but, that has changed. Elusive Disc all the way! I will be sure to let my audiophile buddies know what a great resource you are. Bob, thanks for mounting the [Benz] LP. (Before you headed out to the CES Show.) It is nice to know that a Pro is doing the work. Terry, thanks for the music recommendations. The Zepp reissues should be fun. I am thinking about that SACD player as well." - Greg J.

"Thank you! I spoke with Bob and tried Mr. Weisfeld's idea of bracing my rack against the back wall (well, actually the fireplace), and this did resolve the problem, at least well enough to suppress the feedback oscillations. I am delighted, not only because the cause of the problem has been identified, but because the solution is inexpensive. My budget was already stretched by the purchase of the Shelter 90X and the new equipment rack."

"I must say that I am really impressed with the high level of response to my problem, both from VPI and Elusive Disc. It's been a long time since I've experienced this quality of customer service. Thank you so much!" - Marty

"You folks do a good a job, from your web site to packing and shipping. I am very pleased. It is a pleasure to do business with an outfit that is as professional and competent as yourselves." - James

"My first experience with Elusivedisc.com has been a WONDERFUL one. I look forward to purchasing many more albums through you. Thank you for such a great experience. ...Any person interested in purchasing an album/other from your site should know the top notch service that you provide." - Adam

"Jason, Thanks to your hard work my album arrived on Saturday .I really appreciate your effort and feel that you are a credit to your organization."  - Jim

"I just want to congratulate you and your crew for the excellent packaging job. The Priority Mail box was crushed in transit, but the records, packed in another corrugated box and surrounded by peanuts, arrived in pristine condition. Thank you for the careful packing and prompt shipment." - Jun

"My order arrived really fast and in excellent condition. Thank you so much. I am impressed! [doesn't happen often] I will definitely shop at Elusive Disc whenever I need CDs. Keep up the great work." - Eileen

"Its nice to see a company that responds to it's customers like yours, I will not hesitate doing more business with you in the future." - Dan

"I chose to buy from your business because you took the time to answer my question. I had emailed other vendors, asking why they didn't sell the K28NC's and whether they'd order them for me, and only one responded (and their answer was no). Your attention to customer service is appreciated and, if I ever need other audio equipment, or the kind of high-end CD's you specialize in, I will certainly think of Elusive Disc first." - Anonymous

"Remarkably fast and I just wanted to say a big Thanks to you and all the crew at Elusive Disc." - John

"Your packing and shipping is fantastic. Please keep up the great work!!" - Michael

"I appreciate all of the help you [Jason] and Bob provided in modifying my order... Your customer service is excellent. I'll definitely be back - after I get through all of these records." - Brad

"I talked with I think his name was Scott who was an extremely nice gentlemen and well read in the vinyl end of the music spectrum. I look forward to doing business with you in the mere future." - William

"...thank you for the prompt service. You have the best selection of music I have found anywhere." - Matthew

"Thanks for the great service and advice." - Glen

"The personal attention and dedication to customer service are second to none. Great products, great prices, I keep coming back." - Samuel

"Thank you Jason for packing my LP’s so well!! This was my first LP order and I’m very impressed. I’ll be ordering more very soon." - John

"...excellent service that is brilliant!! Thanks for all your help it is much appreciated." - Chris

"Just wanted to send you a little note thanking you and your staff with a recent order. My wife Diane wanted to surprise my this Christmas with a Gingko Cloud 11 Platform. Diane said that your salesperson who I believe was Jason was very helpful to her with picking out the correct Platform. She also said that she received a return phone call about this order and this person was also very helpful. (She thought maybe it was you Bob!) I would also like to let you know that Mr. Vu from Gingko not only was very helpful to my wife but he actually hand delivered the platform to her in time for the Holidays!!!! He lives about an hour from us and was nearby. Wow! That is great customer service. I hope his company does well in the future. So once again thanks to you and all your staff for your great service! I will be sure to order from you in the future." - George

"Just felt I'd like to express my surprise and joy, i.e. full customer satisfaction at the swift delivery of the CDs ordered with you! (I) Think no delivery has ever been quite as prompt! Amazing, after the difficulties I encountered ordering stuff online... Anyway: it was all resolved with one phone call, so the discs proved a lot less ELUSIVE than it seemed. Happy New Year. Wish you well-deserved success for your venture." - Ruth (from Munich)

"Thanks again for your great help. Since I am a big Police fan, I made a pre-order last night at Elusive Disc online for ALL of the expected Police SACD releases... I look forward to receiving these new SACD releases." - Gerald

"I placed an order on Monday and it came on Tuesday morning. That's amazing service.... Just recently I've returned my attention to my analog system. When I bought from Elusive Disc before, I was always impressed with the speed and friendliness of the service (y'all are neighbors, after all -- I shouldn't be surprised; Hoosiers are good folk). It was a pleasure to find that nothing has changed, for the worst, at least! FWIW, your site was easy to use and more informative than most."

"Thanks again! As a certain California political figure has said, "I'll be back." - Dennis

"It's been said most of us only speak when there's something that we don't like, yet stay quiet when things go well. With this in mind, let me tell you something - your new web design is *fantastic*, the store is fast, the navigation is simple and intuitive, and I'm very, very happy with your new site. Congratulations, and thank you very much for caring so much about us (your customers!)."

"Thank you very much, and once again... congratulations!" - Javier

"I wanted to drop an email to let you know how happy and impressed I am with your Web site and customer service... I was immediately impressed with the speed of your shipping and that alone made me a repeat customer when I decided to try the Grado PH-1 phono pre-amp the following month. When I hooked up the Grado and had severe problems with radio frequency interference, I called for help and Bob came to the rescue! We had many after-hours phone conversations and finally fixed the problem - even though the problem had nothing to do with the product I purchased from elusive disc, Bob stayed with me until I was enjoying analog heaven. THAT'S customer  service!!"

"Thank you, Bob and all of elusivedisc.com. You've got the best audio toy store around!" - Kathleen

"Dear All, Not really a question but just to say thanks very much in dealing with an order for Dusty in Memphis I sent you a few weeks ago. It arrived safe and sound, beautifully packaged and on time for my friends Birthday, all the other side of the Atlantic. - Thanks again" - Pete

"By the way, Bob, I really like shopping at your shop. Great service!!!!!! I'll be a repeat customer for years to come, for sure." - Jim

"I really appreciate your follow-up. Straight answers are hard to get these days. Your customer focus is terrific! Thanks!" - John

"Pardon me but I must put in a word of Praise for Elusive Disc. I went to the website and accidentally ordered 2 of these soon to be released discs. I don't know what I did but it was my fault no doubt about that. I only realized that I made the mistake when the confirmation of the order came in to my email."

"Anyway, I sent a quick email to Elusive Disc pleading my case and without fanfare, they send me an answer, quite quickly I might add, canceling the second disc. Thank You Jason Marcum, a job well done. I will use these fine folks often." - Jack

"Thanks so much for your note. I really appreciate your explanation and sincerity. I obviously have forgotten I had purchased from you previously! The mind isn't as good as it use to be. One of those age things. None-the-less I appreciate your candor and you can bet I'll order from you again."

"Thanks again... I commend you on taking the situation and turning it around. You did a great job! Take care" - Mark

"I ordered the Janis Ian LP..... the USPS was being slow.... but you took the time and interest to call Monday to see if I got it, and I assume explore options.... But they (USPS) came through and I got the LP in time."

"Anyway, thanks for caring. That one call made me a customer for life. (too bad for you I'm not a world class consumer.)" - John

"I got the SACD case yesterday, further establishing that Elusive Disc is one great place to buy from. I'm sure that most other companies wouldn't have bothered. Thanks very much..." - Jim

"This just gives me the chance to let you know that I've had a great deal of enjoyment in firstly discovering your business and then dealing with you guys. I tend to overload poor Jason with lots of emails asking questions and changing my mind with my orders. I am particularly grateful for the allowance given to me to juggle my purchases from month to month. I feel that he's patiently taken me on as a special case and am grateful that I am treated as such. He's a credit to your company and has got me hooked as a long-term loyal customer. I really appreciate the warmth I get from between the lines in Jason's emails to me and I feel I'm treated as a VIP."

"So anyway, my warmest regards to you for being the head honcho of Elusive Disc and being the source of my aural pleasure." - Mark