Below are just some of the many testimonials from actual customers
at Elusive Disc, Inc. Please email us at:
to give us your thoughts or suggestions.
"I got the first part of my shipment today. I have to say that you guys are top notch! The packaging was so well done (the most careful and well-constructed Iíve seen) and condition of the albums are perfect. Plus great customer service. Thank you very much!"
- Alex W. - California - 9/12/17.
"I received my order today and just want to say thank you again for
a job well done. You really picked the copies with undamaged covers for me. You guys really provide top-notch service."
- Sean L. - Taiwan - 8/21/17.
"Really have enjoyed the relationship I have had with Sam Arnold at Elusive Disc (and all the Elusive Disc staff). Helping guide me in my purchase of the VPI Prime, setup, and all subsequent upgrades has been flawless and highly professional. Being a lifelong sale professional I appreciate the level of detail. I really enjoy the quick turnaround and great packing on my LP and digital orders. It certainly keeps me coming back!! Thx!!"
- Greg C. - Kentucky - 8/15/17.
"I just want to thank you for the great service. I really appreciate that my LPs were double boxed for shipping. One of the best package I've ever seen."
- Emmanuel E. - France - 7/9/17.
"Often customers rightfully complain when they receive poor service, while excellent service sometimes goes unrecognized. Elusive Disc is a company worthy of recognition.
I am fortunate to have an ultra-high-end analog based system. With Vinylís increasing availability, they are many buying options. Yet, over the last twenty years I have purchased almost exclusively from Elusive Disc. They have a very good web site, wide selection, the records arrive well packaged, and their pricing along with their regular discounts, offer very good value.
However, the real test of any business is how they deal with service problems. I recently had a complex set of issues regarding a cartridge. The Elusive Disc team went to bat for me, and provided a very equitable and fair solution. Also, on those rare occasions with a damaged record, they handled the exchange promptly and efficiently. In a world with on-line anonymity and rigidity, Elusive Disc is breath of fresh air. They have my highest recommendation.
- Mike M. - Pennsylvania - 6/1/17.
"Just a note to let you know that Fed Ex dropped off my Cloud 11 today. Really impressive that they would deliver on a Saturday. I don't know if you had any influence but I really appreciate it. I am off Monday and look forward to installing !! Great service and this is the reason I spend my $$ with Elusive Disc!!"
- Greg C. - Kentucky - 5/27/17.
"Just want to say I love being one of your customers. Your shipping is so fast and well packaged - better than any other I've dealt with. Bravo to you @ the Elusive Disc shipping dept. !!! I will keep coming back."
- Douglas C. - Tennessee - 2/1/17.
"I've been ordering from you guys for 5-6 years now. I just wanted to take a minute to thank you for the great products at decent prices with amazing service.
You guys obviously care about the music and about your customers. There is rarely an issue with any of my orders, but if there is, Jason in shipping is always quick and happy to solve whatever problem there might be and to make things right in the rare event that there is some kind of error or mishap. Although I do most of my buying on-line, there have been a few times when I had questions about a product and phoned an order in and your staff have always been helpful and gone out of their way to help. So I just wanted to take a minute to say that I appreciate your hard work and business ethic, and the care with which you take in packaging my orders. I've never received a damaged order. God bless you all, and may you continue to give the joyful gift of music, with top-notch service. Happy New Year. Blessings.
- Tim A. - Virginia - 1/23/17.
"I just felt it necessary to praise your staff and your shipping crew for the wonderful job they did packaging the Stones 2LP set above. It was a beautiful copy and the fact that it was triple boxed for protection was above and beyond the call of duty. Thank you so much for caring... Looking forward to doing more business with you in the future. Happy New Year."
- Joe B. - New York - 12/28/16.
"I have enjoyed being a customer of ElusiveDisc for some time now. On Wednesday, November 30th I made an online order of Eva Cassidy's Nightbird boxset. It arrived at my door, in Nova Scotia, today (Dec 2/16), in factory condition. Quality products from a superb company.
- Henrik P. - Canada - 12/2/16.
"I just wanted to tell you people how much I appreciate what you do. Every order I receive is like Christmas when I was six years old. As long as you are there, and I am here, we will be doing business together.
- Phil H. - New Hampshire - 9/17/16.
Good Morning! This is to thank you and your staff for 2 jobs well done! The 2 orders that contained the The Doors and the Stevie Ray Vaughan Box sets were in almost perfect shape upon opening them. If I can remember... I sent and gave your company a previous "great job" about 2 to 3 years ago. It is a comfort knowing that your staff is reliable and I can depend on! Thank you!
Loyal Customer, J P"
- J.P. H. - Colorado - 9/16/16.
"Love Elusive Disc! Thank the GM and thank you Angela... Package arrived safely and prompt. I have never seen such professional packaging the way my 3 CDs came. Thank you!"
- Don A. - Massachusetts - 9/16/16.
"Hi Angela, I just wanted to send a quick note of thanks for the exceptional service I received. The album arrived this morning, incredibly quick delivery and very well packaged. I'm very happy as I've been trying in vain to get this album for a while. Elusive Disc will be my go to store for anything my local indies can't get. "
- Glenn G. - Great Britain - 9/6/16.
"Hi, Just want to thank you for sending me the replacements for what were two defective SACDs. I gather someone read my rather passionate letter about, at the very least, sharing the cost to send me replacements, and I just wanted to say how much I appreciate being heard.
You can often only assess how good a company is, when it comes to customer service, by how they deal with a problem, and I am happy to say that my confidence in Elusive Disc has only been made stronger as the result of your dealing with this problem."
- John Kelman - AllAboutJazz.com - 8/25/16.
I wanted say thank you for prompt supply of my order, and as this item is a gift I appreciate that it was well packed and arrived hassle free in time. "
- Tammy H. - Australia - 7/2/16.
"Very fast shipping and excellent packing, the item arrived in perfect condition. Thanks for your excellent international service."
- Charles F. - Thailand - 3/4/16.
"You guys at Elusive Disc do a great job of protecting LPís from damage when being shipped. I appreciate that very much. Great people that work for this company also.
- Robert J. - Colorado - 1/22/16.
"Thanks for you help today, Sam. It was first nice to find the site and have it solve a need for a Lukas Foss recording... So it was so good to be able to find it at your site (yay!), and then when there was a problem getting the sale online, that you were so friendly and helpful. Thank you. Feel good supporting Elusive Disc."
- Richard L. - New York - 1/13/16.
"Thanks for the latest shipment - another impressive turnaround! You guys are outstanding... next day arrival is fantastic. Its a good thing you package them so well too because the outer box was pretty wet on one corner. All contents arrived in great shape."
- Daryl G. - Illinois - 12/29/15.
"VPI 16.5 received as promised. Your team does a great job with customer service. Records never looked cleaner! All of my inquiries and purchases have been met with prompt responses, great advice and helpful accommodations for delivery."
- Mike S. - 12/16/15.
"Just received the record. Excellent condition! Nice job on the packing, I really appreciate it. And the time from order to delivery was phenomenal. Thank you!"
- Dave P. - Pennsylvania - 11/12/15.
"I was planning to tell you why I chose to deal with you for the TT. When I had a problem with the Deep Purple album (Machine Head), you were extremely gracious and just plain nice regarding exchanging the album. I have been treated rudely by one of your competitors and dealing with you was a breath of fresh air. You will have more business coming your way."
- Glenn T. - Alabama - 11/10/15.
"Seriously, every time, again 10/10. Ordered Friday night from UK , processed by you Saturday, posted Monday, delivered in the UK Wednesday. I could not have wanted a better service. Also the album I ordered , boxed, Miles Davis, Kind of Blue, excellent ! I would like to add the largest supplier in the USA for some reason moved delivery to October and yes 2016 ! , Elusive Disc has it now. Thank you James Bantz and Angela Clymer, again."
- Steve B. - Great Britain - 10/7/15.
"I am just contacting you to let you know my order arrived today, in perfect condition and in possibly the fastest time I have ever received an order from the US to the UK. I would especially like to thank Angela for letting me know the item was available and setting up my order, plus everyone at Elusive Disc for an awesome all round service. I would certainly have no hesitation in placing further orders in the future."
- Andrew B. - Great Britain - 9/30/15.
"Just wanted to say thanks for the diligent service I received. I received your order today that was shipped... the CD quality is amazing. It is worth the high price as we cannot get such SACDs here in South Africa. Will be placing more orders in future."
- Francisco S. - Africa - 9/8/15.
"Dear Staff at the Elusive Disc Shipping Dept... I just wanted to give your dept. a great big "thank you" for the shipment and the recent past ones that I have received in the past couple of months! I have ordered vinyl from you before and probably over the past 2 decades... the vinyl is packed so very well and with much forethought and care!!! Keep up the great job..."
- J.P. H. - Colorado - 9/5/15.
"Sam, Just wanted to send my heartfelt appreciation for getting me a new LP shipped out. It arrived on Friday. I have been singing the praises of Elusive Disc all weekend. I've had similar situations with other retailers in the past (Music Direct and Acoustic Sounds in particular) and they were not handled with anywhere near the courtesy and expediency that you did. I will be using you guys exclusively for my new vinyl purchases in the future thanks to how this was handled. I've also convinced a colleague to do the same I think as he's had bad customer service experiences with new vinyl online as well in the past... Great customer service should not go unnoticed. Thanks again."
- Matt W. - Georgia - 7/20/15.
"Hello Jason, Thank you for your quick response. With your price for these records, shipping costs and the expected customs charge, I think it's still cheaper to buy from you. Quite unbelievable! Guess I will be back for more in the future."
- Joost M. - Netherlands - 7/20/15.
"Hey Sam, Thanks again for all your hard work in helping me get all my Nat King Cole discs in pristine condition. Elusive Disc always provides superb customer service and I think you are big reason for this."
- Samuel S. - California - 7/20/15.
"First time using you guys and I'm more than impressed. Competitive pricing and 4 day delivery to the UK. I will be using you again!"
- Phil J. - Great Britain - 7/20/15.
"I received my brand new TBM box set reissued by impex... this is the best purchase of vinyl records (best sound ever in any format) I have ever purchased. It is exactly,if not better than the original three blind mice releases. Elusive shipped the same day and I received in Miami 2 days later a flawless package, perfect in every way has been service and delivery. In addition, there was no lower price of this release anywhere (not even close)... I am super satisfied... for high price, rare, out of print items, audiophile grade, I will go first to Elusive. Sam was top notch."
- Andy R. - Florida - 6/6/15.
"Hi Sam, I was talking to my buddy about how much I appreciated your service and support. We both agreed that we are going to make Elusive Disc our first stop for online album orders. Great! Thanks again for everything!"
- Vijay M. - California - 6/3/15.
"All at Elusive Disc, I've been meaning to write to you for some time. I appreciate your diverse selection of music, and the quality of the products that you sell! I've been doing business with you for a number of years, and have absolutely no complaints. Kudos to the shipping department! I work with incoming product frequently at work. Most could learn a lot from your packaging people. I've never received any damaged goods. The one time that I did have a mix up with a box-set that I ordered, it was resolved immediately. Always a pleasure to do business with you. All of you are professional, knowledgeable, and courteous. I look forward to the next order. Great Job!"
- Mark B. - Minnesota - 5/29/15.
"Hello ED Shipping. I just want to applaud you guys for the amazing job you do. I have been a regular customer for some time now and Iím always amazed at the lightning speed at which I receive my orders. This being Tuesday morning, Fed Ex just dropped off my order from Sunday night. I donít know how you do it, but I canít get mail from across town that quickly. The product is also always well packaged. I just had to say BRAVO!!!"
- Mervin L. - Tennessee - 5/19/15.
"I received my replacement today and it sounds way better, thank you for your help in getting the LP replaced. I appreciate the customer service youíve provided, unfortunately good service is not as common as it should be, thank you very much!"
- Mark S. - Minnesota - 5/16/15.
"I got my replacement disc today and went straightaway to the turntable. WOW! Thanks to your heroic efforts, Sam, I now have a 'perfect', colored, double vinyl of one of my all-time favorite CD's. The sound quality is just sheer awesomeness! A very sincere Thank You!, Sam, for making this happen
- Wayne M. - North Dakota - 4/20/15.
"Dear Sam and Angela, I wanted to thank both of you for the outstanding customer service that you both provide. I started collecting vinyl a few years ago, mostly for the artwork on the album covers. I had a number of original albums from my father in law, which sparked the idea. Initially, I had focused on first run albums in excellent condition. The plan was to eventually replace my 1970s turntable, and be able to enjoy the albums for both their visual and audio quality. I finally purchased a turntable just over a year ago, and my new vinyl obsession began!
About a year ago I lost an eBay bid for a record store day album. Through an Internet search, I found the album on the elusive disc website. Subsequently, I have had numerous educational( and entertaining) conversations with Sam about vinyl quality, vinyl care, storage, etc. Based on these experiences, I have almost exclusively purchased new albums through elusive disc ( I still look for first print on eBay, discog and record stores).I appreciate the time and attention that both of you have given me over the past year...from phone calls to email."
- Jason S. - Massachusetts - 3/29/15.
"I am very pleased with the customer service that I received from Sam over at Elusive Disc. I needed a replacement for my Benz Micro Wood medium output moving coil cartridge... Sam suggested the Lyra Delos. It has exceeded my expectations! Compared to my Benz, the Lyra Delos tracks better, is more dynamic, is more holographic with a deeper and wider soundstage, and the surface noise on some albums is noticeably less. I could not be more pleased!"
- Vic N. - Florida 3/9/15.
"I needed to replace a 15 year old Benz Micro H2.0, but had not evaluated any of the top current models. I had the good fortune to speak with Sam who helped me understand that one of the best options for my VPI table and tonearm was the Soundsmith Zephyr II. Sam assured me that I would be blown away by this cartridge, and so I ordered it on the spot. When it arrived the next day, I carefully set it up, and then gave it a listen. I have to say that Sam was dead on in anticipating my response to this new cartridge. The sound quality was well beyond my expectations! On its best day, the Benz Micro H2.0 never sounded as open and musical as this new Zephyr II. Thanks Sam!"
- Al S. - Michigan 2/24/15.
"Hello Angela, just want to say your service is absolutely brilliant.
The updates, communications and internet status & Fedex tracking is truly wonderful.
The first order arrived by Fedex yesterday, beautifully packed and the items in mint condition Ė the extra mailing costs for me are well worth it to deal with you from so far away. Itís a long time since I was last in Indiana !
I am well pleased with the items and looking forward to receiving my next delivery.
- Mike P. - Great Britain 2/19/15.
"My very first experience buying from "elusive disc" was PERFECT in every way! Fast and Excellent protected shipping. Deep Purple 24K Gold Luxury Box Set 4CD (boxed set) arrived nicely protected in an over sized box with lots of foam surrounding it. Loved the fact you guys bought out Audio Fidelity's "Low" numbered Limited Edition sets out of 5000. I'm pretty sure you have just gained another loyal following customer. Thank You Very Much! ...great "trouble free" and perfect experience. I have to say, your shipping dept, had the CD Box Set placed square smack dab in the middle of the container box with a perfect bed of foam filled to the very edges which held the item perfectly in place even though it was sent through USPS from thousands of miles away. Incredible! Thanks Again for your excellence! "
- Rob & Rachelle R. - Oregon 2/18/15.
"Sam - just wanted to say thanks for the recent order - super fast shipping as always. I like the new packaging as well with the inner walls. You guys are the absolute best in the business when it comes to packing your orders! We know a few things about packing after all the military moves and you guys do the best job we've seen. Great job and thanks"
- Daryl G. - Illinois 2/18/15.
"My experience with Elusive Disc continues to be very positive. It's a pleasure to do business with you folks."
- Robert C. - Illinois 2/4/15.
"Thanks to Sam for helping me with selecting the right turntable, cartridge and phono cable. I am fairly new to vinyl and he spent a good deal of time with me on the phone discussing my current system and what I was trying to achieve in terms of sound reproduction. The VPI Classic 3 arrived just three days after I ordered it on the phone. Cartridge already mounted. Every aspect of my experience exceeded my expectations including the performance of the Classic 3. Thanks very much. Great advice and great service. "
- Kevin - Michigan 1/27/15.
"The [package] arrived today. I was impressed with the alacrity of your despatch and the unusual speed of USPS. So thank you very much and I hope to shop with you again."
- Paul H. - Australia 1/21/15.
"Hello Again Sam! Just a short note to thank you for your care, concern and prompt response. In other words I wish to express my appreciation for your exemplary customer service. Sincerely & with the Kindest Regards, Robert"
- Robert N. - Tennessee 1/19/15.
"Just letting you know, the records have arrived safely. I must say I have never been more impressed with packaging of records. You have set a standard others should aspire to. Much appreciated."
- Deborah K. - Australia 1/8/15.
"Just wanted to thank you for the superb packaging - often overlooked, but mint records don't stay that way without a good system and intelligent packers. A+ from this viewpoint."
- Terry P. - Canada 1/8/15.
"Just writing to report that this order has arrived in BKK, perfect condition, and very quickly, considering the volume of holiday mail traffic. Once again, Elusive Disc earns an 'A' for good service and quality products. Thank you thank you."
- Charles F. - Bangkok 1/4/15.
"As you may noticed I have been buying you regularly LP's and CD's... And there is a reason, your service is just great. Congratulations!"
- Manuel T. - Mexico 12/27/14.
"All three of the LPs I ordered arrived today in perfect condition. Very fast shipping. Just in time for Christmas!! Can't tell you enough how pleased I am with Elusive Disc."
- Charles F. - Bangkok 12/22/14.
"You guys are awesome! Ordered Friday, you processed and shipped it, and items were here by 9am today (Monday). Great service! Thank you too all at Elusive Disc!"
- Quentin W. - Illinois 12/22/14.
"The replacement package via FedEx arrived today, thank you. Thank you very much for the magic you pulled together to get the replacement package to me before Christmas. I really appreciate your effort and efficiency. Thank you for taking the job to heart. Thank you for putting your customer first. I am an extremely satisfied customer. Thank you again Angela, thank you."
- K.K. L. - Canada 12/19/14.
"Sam, thanks for the quick reply... I enjoy our conversations, and like i said when we last spoke... I'm not going elsewhere for albums. You are stuck with me!"
- Jason S. - Massachusetts 12/19/14.
"Sam - Thanks for your assistance and follow up. That's why I like to buy from you guys."
- Gene M. - New York 12/19/14.
"Sam, Hi, just a note to say thanks for helping me pick out the Ph3D! I fiddled around with it all weekend. I am very happy and my records have never sounded better! Now I just need to let it break in."
- Jason B. - Indiana 12/18/14.
"Just wanted to say thank you, I buy a lot of records and recently made my first purchase from you. The shipping time was impressive,the packaging was equally as good and the price was excellent. I am thoroughly impressed. "
- Micah W. - Pennsylvania 12/3/14.
"First, I am completely flabbergasted with the care you are taking in the packaging for the lp. Second,the shipping was shorter than it appears. Finally, it won't be the last I am ordering from you. Merci beaucoup!"
- Jean-Francois L. - Canada 8/15/14.
"Just a quick note to thank you for another wonderful LP that arrived safely and soundly. I've refrained from mail-ordering vinyl these days because of the absolutely BRUTAL treatment of packages handled by all of the major delivery services ...You are the only vendor, for me, that has proven themselves conscientious in providing the best quality stock, with a spotless record of ensuring that it is delivered in pristine condition. Thank you for keeping my interests alive!"
- Dwight O. - California 7/16/14.
"Hi, received my box set today. Would like to compliment you on the quality of your packaging and mega fast delivery. You are an excellent company and I would gladly purchase off you in the future. Thanks again."
- John P. - Britain 7/16/14.
"I would like to say thanks for the fantastic service elusive disc has given me on my order, multiple emails always answered.
Items shipped like I asked for. Super !!! ...with this service I sure will order with elusive disc. I will recommend you to my vinyl-friends!"
- Mike V. - Belgium 6/30/14.
"I've just received the FedEx package from you, and I'm WOWed by the quality and care of packaging -- never before have I encountered so much care and lavish use of protective materials. I'm definitely impressed!!!!!!"
- Amir K. - Israel 6/17/14.
"Everything well packed and in perfect conditions. Congratulations for the service you rendered on my first order placed with your company. Next month you will hear from me with a new order."
- Sergio C. - Portugal 6/5/14.
"Sam - I just wanted to say thanks once again for the outstanding customer service. You guys are awesome. I placed the order yesterday morning and the shipment arrived this morning. It was packed superbly as usual and everything arrived in perfect condition. Its an absolute pleasure ordering from you. Thanks again for the sale, the quick, thorough service and the overall professionalism from the Elusive Disc team. "
- Daryl G. - Illinois 5/23/14.
"...the way the vinyl was packaged was brilliant... I have never received such a well protected record! ...Just wanted to confirm safe receipt of an awesome piece of vinyl. I have to say you guys are by far the best international retailer I have ever ordered from - Superb product, lightning quick international delivery to the UK and all at a great price! Fantastic, many thanks!"
- Steve P. - Great Britain 5/23/14.
"Just wanted to send a note and let you guys know that even my limited conversations with you already have been the nicest & friendliest customer service experiences I can remember in recent history! Will definitely be ordering from you again because of this. Keep it up, it really makes a difference. Cheers! :)"
- Trace 5/19/14.
"As a fairly new customer I just have to applaud you for your excellent service, amazing speed of delivery, and great care in packaging your items. "
- Mervin L. - Tennessee 4/16/14.
"First and foremost, I must commend Sam for his top notch customer service! He's the reason that I consider myself as a customer for life. Sam is the BEST! In addition, my order was packed perfectly and it arrived faster than expected. Great product selection, reasonable prices, and excellent customer service. What's not to like? I'm so glad that I found you!"
- Angela W. - Massachusetts 4/8/14.
"I received my package today. The package is very strong, the LP is very good, more than I expected. I bought several times over the years, always good, many thanks."
- Wang J. - China 3/4/14.
"I just wanted to let you know that this order arrived with me today and the package was in absolutely perfect condition. I really appreciate the amount of effort that you put into packaging the orders so that they arrive the perfect condition that they left you. I also appreciate that you took the time to contact your customers about the delays in shipping due to the weather. It is the utmost faith that I have in your shipping department that keeps me coming back to Elusive Disc time after time."
- Chris H. - Washington 1/14/14.
"I just received the package. WOW -- everything was packaged beautifully. You guys really go overkill! Very happy with how this order went... Thanks again! "
- Marvin N. - California 1/3/14.
"Thanks Sam! Thanks to Jack at VPI! I will be looking for the pads with baited breath (not sure what kind of bait I'm going to use but there has got to be something in the freezer!). That's why I like Elusive Disc - great products and great service! I also like that you are close to Dayton so it's kind of like keeping the business fairly local."
- Thom J. - Ohio 12/30/13.
"Thank you for excellent service. Merry Christmas."
- Simen V. - Norway 12/20/13.
"Thank you for the fantastic job you do packing records. You are far and away the very best at packing and shipping, and you're the only retailer who I have never received a damaged shipment from. It's always a good feeling knowing I'm not going to open a box and find a bunch of split seams due to shoddy packaging. Thanks again for putting in that extra effort and expense."
- Scott C. - Georgia 11/18/13.
"Sam, I am so impressed with the customer service of both Elusive Disc and Musical Surroundings... I can't thank you enough for your personal hands on assistance. You've made a lifetime customer. Thanks!"
- Mike S. - Georgia 11/12/13.
"Hi guys! Well, you'll have me as a return customer for sure! There's one thing I can't tolerate is poor packaging as items can be damaged so easily in shipping. Not to worry when you buy from Elusive Disc though. The packaging went ABOVE AND BEYOND! I was even a little concerned when I placed my order including LP's and a Grado Gold cartridge. How was the cartridge going to be protected? Well, it was cleverly tucked away in a folded strong part of the box which made me very happy. Great job guys! One extremely happy customer for life!"
- Daryl L. - Washington 11/11/13.
"Fantastic job on the shipping - makes all the difference in the world. You've made a customer for life."
- Ken O. - Colorado 10/17/13.
"My order arrived promptly today and I must say the packaging was outstanding (and I thought I was The OC King). Really, I'm impressed how everything was double-boxed -- within a sturdy, thick outer box. None of the others among the Big Three (AP and MD) have gone the extra mile like Elusive. ...By any measure, you guys are the best."
- Bob N. - Georgia 10/16/13.
"I would like to thank Sam and Jason for the excellent service they have given me regarding the purchases I've made with Elusive Disc. Great products, quick shipments and honest prices."
- Bob G. - Ohio 9/5/13.
"I'd like to thank you for your service. Your packaging is definitely one of the best I have ever seen. I'll definitely be ordering more from you in the future!"
- Alexander Z. - Russia 8/30/13.
"Hello, Just wanted to let you know that the LP I ordered arrived today and I couldn't be happier. I had ordered the same thing from Barnes and Noble mid-June and was given a July 8 ship date which has since been delayed indefinitely. You folks have exceeded my expectations. Thanks so much."
- Derek N. - Massachusetts 7/12/13.
"I just received my first order from you today. Thank you so very much! The packaging is great, no dents or folded corners at all!!! Thank you very very much!!!"
- Anonymous - Singapore 6/7/13.
"A short email to say thank you for your excellent service! I received my LP's today in fine shape and only 5 days since placing my order! Great packaging as well, to ensure zero damage to my goods. Thanks again!"
- Mick W. - Australia 5/27/13.
"You guys rock... By far the best collection of obscure and out of print records out there. King Super Analogue for 30 bucks... Hello ...Thank you for having such a great selection!!"
- Jordy C. - Ontario 5/23/13.
"I normally never respond on receiving an item in the mail, it is the first time I have ordered from you and must say that your service is First Class, with quick delivery and the best packaging I've seen and I have had many. Well Done and Thank You."
- Frank S. - Australia 5/22/13.
"Thank you! I got the record today, which was packed really well. Looking forward to ordering new music with elusivedisc.com in the future! I like how you all treat your customers!"
- Paul K. - Texas 5/15/13.
"Wow that's the fastest delivery across the world I've ever had!! Awesome packaging too, and yes the albums are fantastic, I'll be back..."
- Mike C. - New Zealand 4/30/13.
"I just wanted to drop you a quick note to thank you for the exemplary service you provide. A while back I was looking for a few LPís that you did not have in stock. I made a big mistake and ordered from one of your erstwhile competitors. Suffice it to say, I will not make that mistake again. Their packaging, speed of shipment and service did not come close to approaching what you guys provide day-in and day-out. Suffice it to say, I will not make that mistake again. Keep up your wonderful work!"
- Warren H. - Pennsylvania 4/25/13.
"Record received today and you guys did a superb job on packaging! Will definitely buy more records when I have the means to do so!"
- Chris S. - Georgia 4/12/13.
"Just to let you know ...I received my shipment of vinyl yesterday all the way to Sydney, Australia...many thanks!! Everything was in pristine condition...you guy's have a great business and it is a credit to you all!! I'm just about to place another order...you have another 'Elusive Disc' convert now!!"
- David M. - Australia 4/9/13.
"Again I have to compliment you guys on a great site and the best packing Iíve ever seen in my years of importing vinyl!"
- Paul E. - Ireland 3/27/13.
"I just received a recent purchase of a whole bunch a SACDs. The ends of the packing tape were folded over so they could be easily lifted without fumbling or fiddling. Thank you! That sort of attention to detail is most appreciated."
- William S. - Washington 3/28/13.
""Thank you very much for the LP that arrived today. The packaging and care was perfect. I hope to use you
folks again in the future."
- Steve C. - Oregon 3/4/13.
"I wanted to let you know how impressed I was with the care and quality of your packaging of this order. Such a pleasant change to receive an order and not have a single damaged item. Makes a pleasant change compared to other online companies."
- Nigel K. - Australia 2/7/13.
"Just a quick note to say that my order arrived in pristine condition. This is the 3rd time that I have ordered from elusive disc and it still impresses me as to how much effort you go to when packaging vinyl. If Elusive Disc can send me Vinyl from half way around the world, in PERFECT condition. Then I know those other guys are talking out of their arses. It's always a pleasure to deal with Elusive Disc. Please, keep up the excellent work!"
- Dave P. - Washington 2/2/13.
"I want to thank you very much for the great service I received during my first purchase from Elusive Disc. The service I received has been outstandingly good since the time I first placed the Order to the time the CD was delivered here in Australia. The CD arrived in record fast time! I could hardly believe it when the Post Office notified me there was a package waiting me! And the packaging of the CD was, without any doubt, the very best packing I've ever received any CD in. With all that packing, there was no way my valuable CD could be damaged at all. Thanks very much for all your great service, care and attention with my purchase. Yes, it was my first purchase from Elusive Disc, but it definitely won't be my last. Well done guys, you have right to be proud of the uniquely impressive service you provide. Cheers from Sydney, Australia."
- Chris C. - Australia 1/28/13.
"I received the parcel and am happy inform you that all of them are in fine condition and high quality.
The parcel was packed very thoroughly and reliable, I don't know anybody on the earth who makes this job better. Thank you very much! I'm glad to cooperate with Elusive Disc further."
- Dmitry K. - Russia 1/15/13.
"I received my records in the mail yesterday. The was my first order with you and wanted to say I will for sure be a repeat customer. These records were the best packaged records I have ever received in the mail. Everything showed up in pristine condition. Thank you very much."
- Adam D. - Minnesota 12/27/12.
"I just received my order. Undamaged due to your perfect packing. And unbelievably fast. Within 48 hours of payment.
The LP's look awesome. I certainly will buy again!!!Many Thanks from a very satisfied customer."
- Hans E. - Netherlands 12/20/12.
"Ultra fast shipping, Iīm very happy with elusivedisc.com, itīs a wonderful online service."
- Vagner M. - Brazil 12/10/12.
"I received the order yesterday at my home. Thank you very much for the very fast delivery and really good packaging.
It is a real pleasure to deal with you guys, and as always, your excellent and very professional service! ... and the music is so good... Looking forward for my next order at elusive.com!"
- Nicolas D. - Belgium 12/5/12.
"I ordered my VPI Traveler turntable on Cyber Monday from the Elusive Disc Web order page. I got a great deal and the Traveler was delivered by FedEx in perfect condition the following Wednesday! That was awesomely fast. My thanks to Elusive Disc for a great deal and lightning fast shipping."
- Jim M. - Wisconsin 11/28/12.
"Over the years I have purchased hundreds of vinyl albums online BUT this was my first time ordering from your company. I want
to pass along my compliments to you and the staff at Elusive Disc - your shipment was the best packaged album I have every received from anywhere! GREAT JOB! Even before I opened the box I knew that the contents would be in perfect condition! Boy am I impressed! AWESOME AWESOME AWESOME!!!!!"
- Jan Zmuda. - New Jersey 11/26/12.
"I have never been unhappy with Elusive Disc in any way. I have been dealing with them for 10 plus years, first in vinyl, now in CDs, DTS CDs, SACDs, SHM CDs, and whatever comes down the pike. I have been treated by a friend by Sam and the rest... I have never been treated with anything but friendship and good advice. I hope to be dealing with Elusive Disc for the next 10 years!"
- Robbie C. - New York 10/16/12.
"My order was delivered today. Ordered on friday and delivered on monday, that's fast! Beautiful vinyl you sent me. Thank you for the quick handling and the safe packaging. All the best from the Netherlands."
- Joost M. - Netherlands 9/17/12.
"Hi just wanted to thank your company for the best packaged vinyl I have ever received. Plus the vinyl was amazing. Very professional and from now on I will be buying from elusivedisc.com only. Thanks so much again."
- Derrick M. - Ohio 9/14/12.
"Many thanks for the excellent service - I received the SACD just a week ago (Thursday) which is fantastic considering that I only ordered it from you the Saturday before! This is the first time I've dealt with you guys... So great service... thank you very much and I shall order from you again... Cheers from UK"
- Dave R. - Great Britain 8/24/12.
"Jason, I received my Soul Station LPs today, July 31, 2012. I am very impressed with this level of service. Shipping took 2 days and the package was wrapped better than any LP I have ever received by mail. You have made a friend."
- Alan H. -Florida 7/31/12.
"The team at Elusive Disc were so friendly and easy to deal with when I purchased a record from them. I would recommend them to anyone looking to purchase anything from them in the future. Thanks again guys"
- Harley W. - New Zealand 7/25/12.
"I got the disc's today as you guys are the fastest I've ever dealt with. You are good. "
- Rick S. - Texas 7/11/12.
"Whoever packed my LPs and cleaning supplies should get a medal. You guys do a great job, which is why I purchase all of my LPs from you now. Also, I don't know if you can offer this input to your vendors, but it really is an incredible feature to be able to download your LPs as a bonus to your iPod. I purchase only LPs, but it is wonderful to be able to take the music with you too. Thank you again."
- Thomas S. - Illinois 7/2/12.
"I'm contacting you about [my] order, which is my first transaction with your company. I thought you'd like to hear that it won't be my last! The CD cases are nice, and the resealable LP outer sleeves are of high quality--I'm quite pleased with them. The 180-gram records sound terrific even on my meager Pro-ject turntable, Radio Shack mixer--don't laugh, now--and powered computer speakers (2 tweeters, 1 sub). I'll have to wait for some room in my budget, but I'll eventually be ordering more vinyl from you (the equipment is out of my league/price range). Everything in the box arrived in pristine condition. This is in part because UPS didn't get their hands on it, but mainly due to it all being wrapped well and completely filled with packing peanuts. The Fed Ex delivery driver did his best (he left a big dirty footprint on the top of the box from standing on it), but nothing was damaged. I appreciate your attention to detail in packaging my order. Thanks again!"
- Scott M. - Minnesota 6/22/12.
"Dear Scott! I'll be sure to pass the word of how Great your Customer Service is it is a real pleasure to order from you, you have put the fun in ordering items, and Connie & I wish you Guys All the BEST, We can't wait to make future orders, again YOU'RE THE BEST!!!"
- Craig &Connie B. - Virginia 6/21/12.
"Hi Sam: I just wanted to say I really appreciate the excellent customer service you and your company showed me in handling my problems with some of the records I bought recently. Thanks a lot for letting me exchange the Miles From India box set for a refund. I know thatís not your normal policy, but I am pleased with the other records I got with that refund and the rest of the gift certificate I had. Sometimes bending the rules a little bit to please a customer works better in the long run than sticking to the policy. And I know the opposite side of the coin, as we deal with similar issues where I work all the time. I also really appreciate the fact that it appears someone at Elusive Disc may have given up their own copy of Fleet Foxesí Helplessness Blues. I know you had gone out of stock on this item, and the one I was sent was open. This copy plays fine and I am grateful to have it. I have made sure to tell several of my friends about the excellent customer service I received from Elusive Disc, and I will be sure to shop with you again."
- Scott H. - Florida 5/27/12.
"I am collecting high density formats (XRCD, SACD, K2D) for getting that extra out of my equipment and joy of listening to music. I have now purchased several items at elusivedisc.com and it is without hesitation I recommend their service: It simply works Ė no nonsense."
- Peter - Denmark 5/10/12.
"Hi Sam, Hope you're well, just want to say I received my first order and very delighted! Fast shipping and good packaging. Top service all round, will recommend you to my friends and also have placed a second order. Look forward to continued business with you."
- Bill G. - Great Britain 4/10/12.
"Hi Jason, I would just like to say I received my order & am very pleased with the care and protection my vinyl album and cd's were shipped. Obvious care and attention was paid to shipping the items, and I was happy with the amount of bubble wrap which was used. As it turned out it was needed after my postman threw the mail item over my front fence! But your careful packing ensured the items were not harmed. This kind of care builds good will, and I will certainly be a return customer in future."
- David A. - Australia 3/29/12.
"I received this shipment today. Thanks for the great job you do packaging these records-the best I've seen so far. "
- Larry V. - Minnesota 3/27/12.
"Jason and all at Elusive Disc, Just received my most recent order from you guys and once again I'm a happy customer. Ordered on Tuesday morning and it was on my doorstep Thursday. Packaged so wonderfully so as to make sure not a slightest ding would appear on a corner of the records. And the free shipping for anything over 100 dollars is a great promo. I can tell that if you didn't work there, you'd be a customer. Just expressing my appreciation for you guys. Wonderful job."
- Alex P. - Minnesota 3/22/12.
"I just listened to your releases of Esther and Very Tall Band. Excellent job!!!!!! I have the SACD of The Very Tall Band and compared them and to my amazement the Ultra sounded much better. I am very glad to see you are releasing Telarc recording. I would LOVE to see Star Tracks (really needs an update), Bachbusters and many others. Keep up the great work. I just ordered the others I do not have via Elusive Disc, I have many of your recordings though. Looking forward to the After Hours."
- Edmund H. - New Hampshire 3/20/12.
"Thank you for promptitude. My order is here in Romania. In only 5 days. Unbelievable. You are the best. I love Elusive Disc."
- Stoica D. - Romania 3/20/12.
"Scott, Thanks for the fast reply. Wow, you just don't find customer service like that anymore! I appreciate you checking on the booklet for me! I can't wait 'til their other (MoFi) albums are released, as I will be buying them through Elusive Disc!"
- Joe C. - Indiana 2/28/12.
"Dear Sam, Thank You very much, the order (Patricia Barber/ Companion gold cd) has been delivered, received. It's quite a pleasure to deal with you. I'd recommend you to other buyers!"
- Oleksandr K. - Ukraine 2/17/12.
"Hi Jason and Staff, I received my order some days ago. Just wanted to drop in some feedback for such a brilliant service you guys are running! Packing: Excellent, well made double packing, no damage at all. Customer service: Excellent (you even pick up the phone + you checked the Classic LPs as requested!) Internet site: Excellent, updated, informative, TAS/Stereophile disc picks etc. Availability of products: Amazing range! Etc. Etc. The only cons with your company is that you're not in Europe, heh heh ;)"
- Pasi L. - Greece 2/6/12.
"Dear Sam, thank you for an excellent transaction and for shipping with signature confirmation. I may be back to website to look for other cds due to following through on shipping in the manner requested."
- Randy P. - Illinois 2/2/12.
"Attack & Release LP arrived today! Just had to email my thanks and appreciation. I was worried that the corners might get mashed in shipping, but it landed on my desk in perfect condition. I'm very happy, and will be checking back with Elusive Disc to see what other Black Keys items pop-up."
- Paul C. - New York 1/26/12.
"As a huge record collector, I have dealt with many companies over the years. I am fussy about the products I buy and how they are shipped to me. In dealing with Sam and/or Jason ("elusivedisc"), not only were these gentlemen helpful and knowledgeable and very pleasant on the phone; they also have a tremendous amount of pride. All records ordered arrived quickly and safe & sound. In absolutely perfect condition! They were packaged with extreme caution and care. As someone who loves vinyl LPs, this means a lot to me. Elusive Disc: Thank you for being you! :>)"
- Ron W. - Canada 11/4/11.
"Hello Jason, I wish to again congratulate you and your team for the extremely high quality of packing your shipments. My order arrived here this afternoon and I was amazed to see the amount of protection given to the LP's for shipping. Shipping 5kgs of LP's to Australia isn't cheap but is worth every single cent; not a blemish at all on any of the records."
- Mal T. - Australia 6/17/11.
"I just received today my first disc order through Elusive Disc. I would like to say that the item was superbly packed, and survived the trip to Australia perfectly. Also, the online ordering system and follow up emails from Elusive Disc have been superb. Thanks very much to everyone at Elusive Disc for their great service, and I'd have no hesitation in placing further orders."
- Shane F. - Australia 6/16/11.
"Just wanted you to know I do a lot of biz over the Internet but have found u and your people one of the best to do biz with!!"
- Scott M. - Montana 6/13/11.
"I would be lying if I did not admit to having some reservations about ordering a turntable online and having it shipped to me. However I had enough confidence in Elusive Disc to make the call and with Samís help on the phone had my Aries 3 ordered in due order and arriving at my door shortly thereafter. As for the packing Ė it would have survived anything short of being run over by an M1 Abrams Tank. Sam told me on the phone unpack and within 30 minutes you will be enjoying your favorite vinyl Ė he was right on the money with that statement. So for others out there who may have reservations Ė donít... these guys are as good as it gets and even better they are always just a phone call away; Highly Recommended!!!! "
- Tom T. - New York 6/10/11.
"Thank you for the great customer service and although I'm new to Elusive, I'll plan to be a repeat customer. "
- Ed K. - Hawaii 4/30/11.
"Hi Jason! Good news, two shipments received, excellent packing, excellent conditions!!! ...I would recommend your company to all my "vinyl" friends... For sure!"
- Yuriy K. - Russia 1/17/11.
"Hi Jason, Just a note to say that my first order with Elusive Disc was very rewarding. All five records were perfect and I was impressed with the shipping cartons (double boxed, well cushioned). I have ultra high end equipment and need records to be spotless. Very often, even new records will have some surface scratches. Even though the record plays fine, it is difficult to sell or trade such records so scratches of any kind are frustrating. As long as I continue to receive perfect records such as the ones I received, I will continue buying! Looking forward to your next sale because I have quite a few classical LPs on my list. Thanks!"
- Robert B. - New York 1/13/11.
"...I have placed a new order and really appreciate your firm and your staff. I also am so impressed with your firms' new line of in house XRCDs; they are amazing. I hope your president would give some thoughts of doing some Rock titles. I think you guys really are different as opposed to everyone else merely saying that they are #1 at customer service, you guys live it; especially Sam. He is quite special."
- Rob W. - Canada 1/13/11.
"Hi, Bob, thank you for changing the arm wands! The package is scheduled to be here tomorrow... Thanks again for your kindness, the really nice contact and your exemplary service, it's not often that things are handled like this! Be sure I'll keep buying my gear at Elusive Disc! You will hardly find dealers as friendly as you are here in Germany, and that's a pity!
Thanks again, and I wish you a Happy New Year!"
- Michael R. - Germany 12/30/10.
"Thank you for the delivery of my order. The packaging is excellent, so that the goods has arrived me in undamaged condition.
I'm very glad about the delivery, therefore I order from you again in the future."
- Thomas R. - Germany 12/20/10.
"Hi Jason, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you... I hope that's enough!!! ...maybe not. Just received the LP in pristine condition... on Sunday morning from Australia Post. (What would I know... seems they do extra deliveries on the weekend as needed at Christmas.) Only time I can remember being woken up at 8:00 am on a Sunday morning and being deliriously happy about it. Once again, thank you for your excellent customer service and prompt response time. I will certainly be happy to purchase many more products from Elusive, and will suggest to my friends to do likewise."
- Robbie T. - Australia 12/19/10.
"This was my first order at Elusive Disc. You have earned a new loyal customer and I look forward to my next purchase; possibly a VPI turntable and phono cartridge in the very near future."
- Ed R. - Pennsylvania 12/7/10.
"Hi Jason, Just wanted to thank you for the special packaging I requested for this large order. It makes a real difference to me in storing the items. Elusive Disc has the BEST customer service of ANY company I deal with and you can be sure I will be ordering again and again well into the future."
- Thomas S. - New York 10/1/10.
"Sam - I got your email off the website and I just wanted to say thanks for the information yesterday. It was a pleasure to talk to you and I was really impressed with your knowledge and professionalism. If its ok, I'll plan to email you the next time my wife and I are driving through Indy and probably place an order to pick up. It would be great to take a look around your operation while we're there as well. You certainly gained a new customer from the impression you made yesterday. Thanks"
- Daryl G. - Illinois 7/29/10.
"...just wanted to say that I am very pleased with my turntable. It took me quite a while to decide to order this from Elusive Disc. My main worry was the distance and of course, the amount! However, you have made it rather painless, answering to my queries promptly and allaying my concerns. Thanks for helping me build the system I have always dreamed of! Below is a "two-thumbs-up" endorsement for Elusive Disc... To those who are apprehensive and are still "sitting on the fence" I say don't wait! The deals on Elusive Disc are unbelievable and the service is excellent. You can have no better combination. I will definitely be ordering from Elusive Disc again."
- Kevin W. - Singapore 6/19/10.
"Jason: I'm writing to express my most vigorous THANKS for your efforts to solve a problem which I created. You could have just walked away. Owning a business myself I have learned that this kind of customer service positively cements customer LOYALTY, you certainly have mine. If you ever need a customer endorsement let me know. As our illustrious GOVERNATOR here in California has said " I'll be back ". Cheers and thanks!"
- Michael M. - California 6/8/10.
"Just a note of thanks from the other side of the world (Perth, Western Australia). Over the past 6 months I have have had four orders with your company. This has been mostly vinyl (I am addicted to the Music Matters Jazz Blue Note reissues) but also a cover for my VPI scout. Everything arrives on time, as ordered and expertly packed... You can count me as one satisfied customer."
- David S. - Australia 5/26/10.
"I have saved this email from 12/22/09 because I wanted to say thank you - very belated, but thank you. Not sure if I spoke with you, Jason, but you and your company made an impression on me. In short, it was refreshing to speak with a real person connected directly to the company and at the same time, receive excellent service. And the person I spoke with took the time to explain the company and how it all got started. Needless to say, it made an impression on me. I hung up the phone and thought how fortunate it is that companies such as yours still exist. I am a small consumer and what pleases me the most is being able to buy from independent and whenever possible, local merchants. Technology is good, but still wonderful to deal with a real person when crunched. You made my Christmas shopping experience more pleasurable by the one phone call. "
- Carol A. - New Hampshire 5/13/10.
"Dear Jason, I received the package yesterday. It was packed to a degree of perfection beyond my expectations! The feedbacks of your existing customers to which you had referred me to were absolutely right in their observations about the quality of your packaging. I have no fears now of ordering from you again knowing fully well that the items ordered would be protected from damage beyond reproach."
- Biren T. - India 4/22/10.
"Jason, My compliments to whomever packed my order. I never would have thought that bottles of record cleaner, LP inner sleeves and SACDs could be combined into a single box so neatly and safely."
- Alan P. - Illinois 4/22/10.
"Sam, Thank you for the confirmation on my order. I knew you guys would take good care of me and yes, I have joined your facebook page."
- Andrew C. - Florida 4/20/10.
"You guys are the BEST!!! ALL the different formats I've bought over the years, now back in a re-appreciation of gold plated remasters, I score IMAGINE from you, and MEDDLE (1988 MFSL issue ) from a private seller through Amazon... I LOVE days like this !!! Also... makes me proud to see other consumers recommending you in various sites online... you should be proud!"
- Mike Z. - Tennessee 4/19/10.
"Greetings, Jason! As of now the three of us (my son, wife & myself) enjoy the LPs sent from you. Thank you for the order delivered. Your packaging practices proved to withstand the Russian Post handling. My understanding is: your establishment will be our major purveyor of fine LPs. Period. I encountered various occasions when LPs arrived from the USA to Russia with jackets/packages ruined, but the way you pack stuff is amazing: no harm can be inflicted to the disks. Moreover, LPs again prove to bring MUSIC to life: only now I can appreciate the full and complete 'meaning' of Bach's suites for Cello solo. It IS amazing! Thank you once again! Will get back really soon! I mean it. THNX!"
- A Happy Russian Customer 3/26/10.
"I just wanted to thank you ever so much for my first order with ELUSIVE DISC. My order was David Gilmour "Live in Gdansk". Absolutely perfect arrival. Perfect condition and the best price available... That I challenge to anyone. I will make a promise to you and your staff. I am so impressed... if I need to buy it, I will always go to ELUSIVE DISC!!!! The best of the best!!!! Thank you."
- Glenn H. - Nevada 3/20/10.
"Hi Sam, Just wanted to say "thanks" again for your A+ customer service."
- Tom D. - Ohio 3/11/10.
"Hello! I received my order via UPS yesterday, it was not the cheapest shipping method but it went really fast! And its nice to be able to track the order. Packaging was very good, so all in all I am a very satisfied customer! I'm sure i will make more orders from you. Cheers!"
- Oyvind L. - Norway 3/4/10.
"Hello Jason, This is fantastic service - very prompt and absolutely fast. I never get this from other suppliers. Great job! PS: I am buying all these discs based on your site's recommendations being an audiophile. The CCR SACD Box Set was fantastic - living the legend again! I have heaps of other CCR pressings but this one from Analogue Productions is the best."
- Michael O. - Australia 3/3/10.
"Thanks for all your help, and thanks for maintaining a great site. Your customer service is excellent."
- Philip P. - Texas 3/1/10.
"Dear Jason, The package has arrived on monday - just in time for my birthday. Thank you very much for your help and also for the perfect packaging: Yours is the first firm I know that handles this items with such a care - so they arrived in perfect shape. Thanks again - and Elusive Disc shall be my one stop shop in the US. Ciao"
- Andrea R. - Switzerland 2/3/10.
"Hi Jason, I just wanted you to know that my package just arrived. YOU GUYS ROCK!! I have never ordered LPs from you before and your packaging was just OUTSTANDING!! Each and every LP is perfect. Thank you so much and have a Happy New Year! "
- Tom S. - New York 12/28/09.
"I recently began shopping on your site and I find it the easiest to navigate and find things of interest for my audiophile needs. For over 10 years I've used two other sites (guess who?) but it was always a frustrating experience. My LPs arrive in pristine condition, not so from the other guys - too many dinged corners and split seams. I'll be back."
- Richard C. - Oregon 12/21/09.
"Dear Bob Bantz, I originally ordered everything while I had you on the phone as I recall. A VPI 16.5 , a Zerostat-3, "MoFi" liquids, brushes and tube brushes. I had ordered some LPs before that on another previous purchase. You were terrific in your willingness to give me the best price and service and also amazingly quick shipping and everything was extremely well packed as I had asked for you to do as it was rainy season in in NYC, so as to prevent any rain damage. When I surf the web and I'm looking to buy I always check-out your company's site first as I've learned that you can give me the best of what ever I'm looking for, from vinyl and everything else. To be sincere, I must say that I feel very satisfied and trusting in your company's professionalism and service. You can quote me in adverts. if you like. Mention my name if you can as I would enjoy the association also. Thanks once again."
- Frank Marsi - New York 12/10/09.
" Thank you very much. I got the CD within a few days. The best customer service ever! :)"
- Rak K. - Massachusetts 9/3/09.
"I am delighted with your service, and plan on doing much more business with Elusive Disc in the future."
- Steve M. - Wyoming 9/1/09.
"BTW, I love every last one of you at Elusive Disc. You are awesome."
- Mike M. - Ohio 8/20/09.
"Thanks Bob, sorry to bother you with it at such a late hour. I have to say that I've always been very, very happy and satisfied with all of my dealings with the people at Elusive Disc! Whenever I phone in, I always have great, courteous service by knowledgeable and caring people. I really admire and respect your company Bob, you've got a really good thing going there and good people on your staff, keep it up!"
- Gary J. - Ohio 8/20/09.
"As you are aware I recently lost power to my speakers and was at a loss what the problem might be. I checked all of the vital signs of operation and read through my owner's manual for my power amp. After returning from vacation I shipped my amp to you and your staff at Elusive Disc and waited for the verdict. A few hours after receiving my amplifier I received a phone call stating a $1.00 internal safety fuse had blown and you were replacing it and I would be back in business. After receiving my unit with a new fuse I realized that I had left my power cord with you and forgot to pick it up. A few minutes later Scott called and said he had the power cord and would be delivering it to my home in a few minutes. Wow! I am so impressed with your incredible service and desire to satisfy the customer. I highly recommend Elusive Disc to anyone interested in purchasing high quality audio equipment and related supplies and music. You are simply the best. Once again, thanks for your incredible service."
- Jeff M. - Indiana 7/27/09.
"The Bluemotion Turntable arrived today. I want to thank you, Sam, Jason and everyone at Elusive Disc for making this such a positive transaction. It is quite evident to me that you have a top-notch organization - one that truly values customer service. Again, much thanks and I look forward to doing business with you again in the future."
- John L. - Maryland 7/14/09.
"I want to congratulate you on your excellent packaging on this order. Both LP covers arrived in pristine condition despite the long journey from the US to Western Australia. The order also arrived well within the published delivery time. A most satisfied customer and I will be coming back!"
- Malcolm T. - Australia 7/14/09.
"Just wanted to let you know you guys do a great job. LPs were packed very well, and in perfect condition upon arrival. Keep up the good work, the attention to detail is appreciated!"
- Sam S. - Texas 7/07/09.
"I've just received my order and I'm very happy. Very well packaged, very fast and in good condition; thanks again Jason. I am sure I know now my preferred provider in hifi."
- Giampiero B. - France 6/27/09.
"Thank you Sam, you have truly been an understanding man with all my requests and add ons, I appreciate your help. Everyone at Elusive Disc is so kind and helpful. Keep up the great work and know that you have cemented another satisfied customer into your system."
- Jay B. - California 6/23/09.
"Hi Sam, I just received the Grado interconnect cables yesterday and they sound great. Surprisingly better than my previous Monster cables. Thank you for the great service and speedy delivery. I will be purchasing from Elusive Disc again in the future!"
- Peter P. - Ontario 6/09/09.
"I've just received my order and I'm very delighted... great packaging, fast service, absolutely perfect... many thanks again. See you soon for more orders."
- Guy L. - Belgium 5/28/09.
"Well my package arrived this morning ...Superb condition. Thanks for these great items, I'm sure I'll buy from you again. A Great feedback from an overwhelming satisfied customer!"
- William H. - NSW, Australia 4/27/09.
"Hi Jason, I just wanted to thank you for a wonderful shopping experience with Elusive Disc. You guys were very professional, courteous and fast!! The VPI HW-16-5 is the most incredible thing I've ever purchased for my extensive record collection. It simply ROCKS!!!!!!"
- Jeff C. - Ohio 4/02/09.
"Dear Jason and Sam, Thank you very much for coming through with my order on such short notice. I received the products in perfect shape. I guarantee you that I'll be coming back to Elusive to make my purchases in the future."
- Jose D. - Mexico 3/30/09.
"Hi Sam, thanks for your fast, friendly & informative reply. Always much appreciated to get a "real" reply rather than copy & pasted standard issue answers which seldom actually answer what you've asked."
- Daniel L. - Sweden 3/13/09.
"I just received this order in the mail and wanted to compliment you guys on the packaging job. The order was shipped in a cardboard box and expertly packed with air bags and bubble wrap. It's the best I've seen! I will not hesitate to order again."
- John P. - Ontario 3/11/09.
"Just to let you know, your company has been great to work with (I've been working with Jason Marcum on this order) and you'll definitely be seeing more of my business in the future."
- Kevin K. - Pennsylvania 3/05/09.
"Dear Jason, the record arrived today. Many thanks for this perfect transaction. Everything was great - Very fast shipment, very nice item, fantastic package... in one word, an excellent service!!"
- Joao B. - Portugal 2/26/09.
"Hey Sam, just a short note to inform you my order arrived last Friday in it's big box, safe and sound... I am very happy with the LP's, quality stuff!! My next wish list is already on the site."
- Neil P. - South Africa 2/16/09.
"I recently purchased Beck's 4-LP Odelay box set. It arrived yesterday in great condition. Elusive Disc did a fantastic job packaging and shipping. I will purchase from you again."
- Blake K. - Kentucky 1/15/09.
"I received my order yesterday, and good god you guys don't mess around! Nice packaging job and that's some of the fastest shipping I have seen (or will likely ever see again). Thanks so much. I cant wait to play the vinyl! A VERY happy customer - PS, I'll be ordering again."
- Ryan M. - Michigan 1/13/09.
"You guys are always on the top of your game. Elusive Disc has the best customer service of all the audio companies I have dealt with in the past 4 years."
- Ron C. - Michigan 1/08/09.
"THANKS A BUNCH GUYS!! Especially Jason Whoís Been handling customers & shipping for such a long time and in the best way!!! I started buying CDs and LPs from, Bob (I Think '92 on the phone) I could be wrong... However I saw the adds in Stereophile for several years (moved to Sweden from the states) and kept my Audiophile view on things, Iím amazed that you are all still here and continue to address the market as you are. My best wishes to Bob B, All of you and Jason!! Thanks for keeping my life exiting and analog!"
- Michael L. - Sweden 12/24/08.
"Guys, all I can say is WOW! Thanks to Scott's help and follow-up on a question I had about the phono preamp I am listening to a 30 year old John Williams Close Encounters album - have some old rock, disco, new wave albums - but felt this would be the best test to start off with to see how the table sounds - really wish smooth jazz was out on vinyl - anyway it sounds great - wide, deep soundstage, great dynamics, clarity - well you know. Thanks for the patience and help - I'll be back to buy some albums and any analogue 'stuff' I need; also if I can point someone your way I certainly will. "
- Frank C. - Tennessee 12/22/08.
"I just wanted to let you know that I enjoy receiving your emails and usually spend a half hour cruising your site every time. Your website design is clean, enjoyable, and easy to navigate. Keep up the great work!!! "
- Oscar B. - Florida 12/16/08.
"Hi Jason! It is just to let you know that today I have received the package in total perfect condition! I am very happy because the shipment was faster and without any taxes here at home! Only 8 days to Spain! All records are in pristine shape! I am very proud of buying at Elusive Disc as compared to any other Webstore. "
- Juan M. - Spain 11/5/08.
"Dear Elusive Disc, I would like to thank you for your service and your packaging. I have put some more things in my Wish List including LPs and I will order them in the future. I will also recommend you to my friends."
- Konstantinos N. - Greece 11/4/08.
"You guys rock!! Just received the Orbison MFSL's today... Once again, NO CORNER DENTS, SEAM SPLITS OR TORN SHRINK. The packaging is amazing!! Nobody else goes through the effort to DOUBLE BOX a few lps. Well, at least that's the way I remember it 10 months ago. We would not know what the other guys policies are these days because there is need to.
A short story: We were in a local record store lately and found some new titles (Miles 50th and latest Dylan box sets for example). It was really sad because their copies had seam splits and/or dented corners. Almost every title was like that. In this case, we would have liked to support the local shop. Needless to say, we passed and ordered from Elusive Disc (a good portion of our last 2 orders) . Patty's comment was "Just order it from Elusive Disc because we will get perfect copies". And she is right!! Not one piece of music that we have ordered has had anything remotely wrong with it since coming over to Elusive Disc. I know from past experience how hard it is to do this day in and day out.
It is the little extra attention to detail (that the whole staff does) as what puts smiles on our faces every time an Elusive Disc package comes in the mail... By the way, the logo cardboard is a nice touch. Kind regards
- Doug and Patty R. - Minnesota 10/31/08.
"Thanks so much. I received my Eva Cassidy Songbird on vinyl today. Just beautiful. Well packed. Top notch service. I'll be back"
- Robin R. - Canada 10/30/08.
"Hi Jason, This is the second of two orders that I've placed with Elusive Disc for delivery to Australia. Both orders were promptly dispatched using "First-Class Mail International" and received within five days, in perfect condition. This is great service and far exceeds the service I've received from Amazon.com. "
- Raymond V. - Australia 10/15/08.
"Dear Sam, We are very grateful to you. Thank you very much for operating the changes in our order list - it has been e-mailed to us and everything is perfect - and for offering us this shipping discount. Thank you!"
- Carmen C. - Romania 10/11/08.
"Hi Sam, Thanks again for all of your help. I really value the time you take to assist with all of my requests. Keep up the good work your customers do appreciate it."
- Craig L. - California 9/22/08.
"I should have done this a long time ago, but it is a pleasure to do business with you! I am ordering a lot of records from different stores all over the world, but none are so good as yours! Thank you for good service!!"
- Ole Georg - Norway 9/21/08.
"Sam and everyone at Elusive Disc, I just wanna thank you all for the attention and integrity. I just received
my order in perfect condition. I'm sure that I'll buy more stuff in the future and recommend to my friends. Thanks."
- Rafael H. - Brazil 9/10/08.
"Just received Led Zeppelin order from you, wow! Thank you very much, fantastic vinyl boxed set and superb service... this is the third item I have received from yourselves, which has been superb quality with an excellent service, many thanks again."
- Paul R. - Great Britain 9/03/08.
"Hi Jason, Thank you for your latest order. Unlike eBay I cannot leave you positive feedback, but please relay to your management how pleased I am with your company's service. The records came very quickly and superbly packed. The selection available on the website is also first rate. Thanks again for a wonderful service to record lovers..."
- Richie W. - New Zealand 8/28/08.
"Thank you Jason, this is why I keep ordering from Elusive Disc, the service is sensational, I once again look forward to receiving new music from the best supplier of quality recording available online."
- Darren S. - Australia 8/01/08.
"Thanks, Sam... I really do appreciate your prompt and very useful help. If the opportunity presents, I'll definitely recommend your Elusive Disc web site to others. You appear to be serious about good customer service."
- Keith B. - Washington 7/19/08.
"Have not talked to you in awhile, but all is well here. As a matter of
fact, whoever pulled our latest order has defined a new level of
packaging!! This thing could have withstood a trip to the moon... By the way, in case you thought we customers do not notice the small
things... Think again... AWESOME JOB!!!"
- Doug R. - Minnesota 6/23/08.
"I bothered you apparently without cause. I went out for about an hour, and my order was at the door when I returned. The best service I've ever had from anyone. I won't forget this. I'll order everything from you in the future."
- Bill M. - Georgia 5/27/08.
"I give a huge thumbs up to the Door Vinyl Box Set with the 180 gram albums. It is excellent. Thank you for the outstanding tunes and keep up the great work."
- John T. - Indiana 4/25/08.
"Jason, I received the package. I'm always leery of ordering on-line for fear that the order will arrive damaged due to substandard packing. I must say, this is the very best packing and quickest turn-around of any on-line vinyl order I have ever received. The records and jackets are in perfect 5-star condition. Thank you for the order and expert service. I will definitely order again!"
- Mark K. - 4/24/08.
"Dear Bob. You may or may not remember me; we've talked on the phone many times in the 90's, before you got a webshop. I've been buying LP's and accessories from you for the last 10-15 years, and it's actually been a lot of purchases. I think the LP count alone must be 4 digit.
For your testimonials you might be interested to know that I've never, through my almost 15 years of being a customer of yours, encountered a more genuinely great service, prompt delivery, dependable staff and a more friendly and helpful attitude from any shop anywhere in the world as far as I know. I've been recommending your services on every possible location to friends and fellow audiophiles in Norway, and also on our local audiophile web-forums."
- Vidar P. - Norway 3/28/08.
"Scott, thanks for getting back to me so quickly ( as usual). I meant to reply to your first message to say thanks, but anyway, thanks for checking this out for me. I understand by your promptness and follow-through you are committed to your work. ;) I appreciate the communication on my small order. This kind of quality service is rare for any company these days let alone a company that retails online. I feel like I've walked in your store front."
- Nathan R. 3/18/08.
"Thanks Bob. I look forward to receiving these great re-issues. There were several online stores who offered some type of subscription service for these albums, but I feel I should tell you that when choosing, it was no difficult decision. I honestly feel that Elusive Disc is the best in the business and I am pleased to give you my subscription. Jason Marcum and the entire sales and shipping department have always been exceptional, competent, and professional in my dealings with them. Keep up the great work!" -
Tom D. 3/16/08.
"Just a quick note to say "Thank You To All Concerned". Just received my latest order and got it in great shape and in outstanding time! Thanks again for the great service, you truly go the "extra mile" for your customers!" -
Jay B. 3/10/08.
"I have to admit it has been a while since we placed an order with Elusive Disc. It was never about any conflict or service related issue, but maybe more about who had the biggest sale or free shipping at the time. It seemed lately that I was returning about fifty percent of my orders because of shipping damage (items packed poorly in my opinion), defective vinyl, corner dents, shrink tears or a myriad of other issues. I personally think I ended up on someone's "B" stock list. I can understand certain circumstances, but the last five or so orders had me having to go the post office and send items back. So much for free shipping and any of the discounts. My evenings were spent packaging up things instead of listening to music."
"Time for a change, my wife said. We compiled a list and gave a call to place an order. What I did not expect, was honest advice, accurate descriptions and first hand product knowledge. Today, we received our order and there really are not enough adjectives in the English language to express our thanks for such a first rate experience! The albums and CDs were perfect! No seam splits, corner dings, missing shrink. Nope. None of that. The packaging was done carefully and first rate. At this point, I want to refrain from giving accolades to any one individual. This type of execution only occurs because of a team running in concert. It now solidifies our decision to be on the list for 2 complete sets of the Music Matters Blue Note reissue series. Of course It does not hurt that they are the finest jazz reissues we have ever come across. As a result, we have decided that Elusive Disc is now our primary source for music and we look forward to many years of patronage." -
Doug R. 3/5/08.
"Hi, just thought I'd let you know that I am having a great time "rediscovering" what I had been missing with my 2000+ LPs that had been consigned to my attic for quite a while. In addition to sounding great, the turntable looks as if it should be in the Museum of Modern Art design store."
"PS: I also have about 2000+ CDs and often wondered when some of my old, favorite LPs would finally come out on CD. Well, I guess that I don't have to care about that anymore since the LPs I've been listening to sound better than the CDs. There is music on these LPs that I never heard before. By the way ... rest of the system: Creek 5350SE amp; Creek CD53 CD player; Joseph RM25si speakers." -
- Mike Z. - 2/19/08.
"By the way, I am a regular customer of yours and really appreciate the wonderful customer service that I receive. I live in Vancouver, BC and you guys are by far to best company to deal with when purchasing stuff like CD's, SACD's and XRCD's. I will be sure to spread the word amongst my audiophile buddies. I've purchased from Acoustic Sounds and Music Direct as well but you guys are by far the friendliest company to deal with when you live in Canada." -
"I purchase a lot on the web and have been for many years. I have waited days for some companies to provide a single response to an email request, so I am completely blown away to have been able to have had an extended 10 hour e-conversation with the President of a company to help me with my modest purchase! Your prices are fantastic, your web site is very user friendly, and your customer service is second to none! Keep it up! ...thanks again for all your help and advice, and especially for your willingness to hang in there with me all day yesterday! I can't imagine any other company's president doing that for a simple order. I look forward to a very nice and lengthy relationship with your team." -
"Hi Jason, you folks are the best (and not just in the record business). Your packaging and whole operation continues to be as professional as it gets. Thanks so much, again, for your great service." -
"Hey Jason- You are the best! You've got the best service, product, & customer service I've ever seen. Thanks for your help and courtesy. -
"Hi Jason and Bob, Just a quick thanks for all your efforts!!, Bob thanks for answering all my questions promptly! The VPI is fantastic , and would not hesitate to recommend anyone to buy one or any other product from elusive disc on line." -
"Thanks for getting back with me. You guys sure do have customer service down to a fine art." -
"I recently had to return an album that was damaged in shipping or whatever... I was panicked, a $40. disc worth nothing. I called you guys and was taken care of immediately. Not only that, I got some good recommendations for great music. I can't tell you how much I appreciate this great service. I had been using several web sites for ordering vinyl and accessories, now I use just one... Elusive disc. Thanks a million, you guys are great!" -
"Just received the Twister clamp and could not be more pleased. It is a simple design that really works!" -
"This is hugely helpful. It is also the first straight, informed answer I have received to this question. Thank you for not only addressing my specific question, but also for shedding light on the subject in a more comprehensive manner. " -
"I just received my shipment. Thank you for the obvious care in packaging the item. I was most impressed and I will be placing more orders in the future." -
"I would just like to thank you guys for a flawless and on time delivery of my Genesis SACD Box Set. Your Customer Service was Excellent and In particular Scott was very courteous and informed." -
"Hello Jason, I got my order today from Your company ... and I have to admit, You people really know how to treat vinyl records ... I am a complete vinyl addict and have ordered discs from all over the world, but never got the safe packaging as you have provided ... usually, the discs or covers get a bit bruised and stuff ... But in this case, they were in perfect condition ..." -
"Hey Jason Marcum, just received my order today and everything is just as described. Its great to do business with such a great company as yours, I sure am glad I stumbled across your company when I did an on-line search for picture discs. And then found a lot more that you offer that I want. Awesome job on packing and super fast delivery. Thanks a bunch!!! Very Happy New Customer to Elusive Disc, Inc." -
"Buongiorno Bob, ...everything was perfect. I have just mounted the Titan, I cannot believe how good it sounds!!!!! Thereīs Carmen McRae in front of me singing and smiling. And itīs brand knew, not even broken, I'm so happy Bob!!! Thank you very much for all. Ciao amico mio. p.s. by the way a friends of mine just ordered some LP from you, good people deserve recommendations." -
"Thank you so much for sending me the manual! I'd also like to take this opportunity to offer particular thanks to you Jason, for your efforts in following up the issue, being responsive to my emails, and finally getting it to me. That is great customer service - please pass my comments onto your management." -
"I just wanted to thank you guys for the special attention you gave to my recent order of some EPOS speakers (making sure that they arrived here before the Thanksgiving holiday). I know that this was a small order to generate this much attention and I really appreciate it, will demand that all my friends buy from you in the future, etc., etc. It's nice to come across people who are still people these days...
"Hi Bob and all at Elusivedisc, Received the Cream msfl Gold cd from you today. Came in perfect condition. Thanks so very much. You guys are great." -
"Bob, Thanks for your quick reply and the information. It is a real pleasure doing business with such a good company. Thanks again for our help in answering my questions." -
"Just wanted to say how impressed I was with the delivery of my first order from you. I received the album within a week which is quite amazing considering I live thousands of miles away... It was superbly packaged and in pristine condition on arrival. I have already submitted another order to you which I am eagerly looking forward to receiving. Many thanks - your service is second to none!" -
"Thank you very much for your excellent service. I don't have much time to shop for music, but even if I did--with such a reliable supplier and such an excellent selection--i'd still rely heavily on you. The VPI turntable is an absolute delight... I can barely stand listening to music with anything else. " -
"Thanks for such great service and going the last mile for customer satisfaction. " -
"I do want to tell you that I really appreciate you checking back with
me. It shows me that you care about your customers...a very rare virtue
these days." -
"The Donald Fagen and AC/DC records arrived today. Very well packaged and super-quick shipping. ...thanks a million for an absolutely super service; I will definitely buy from you again!" -
"Scott, I am a loyal customer. You are one of the reasons why that is so." -
"Jason was a great representative with whom to correspond. Looking
forward to receiving the disks I ordered. " -
"Rest assured there is no problem with Elusive Disc or your pricing! I'll be shopping again soon!
Thanks for the personal touch.... Very nice." -
"Thank you for the fast response.
I will definitely keep checking your site regularly for an in stock
status. I just received my Norah Jones red vinyl the other day from
your store and I just wanted to tell you that your packaging for
vinyl is the most impressive I've received from any online store.
I had no idea they even made a larger box that holds an LP shipping
box. The record got here in perfect condition and I just wanted to
thank you." -
"Hi Bob, I just took the plunge and
ordered the VPI 16.5 (package) the 45 kit, and the 45 brushes. I
went with the package for the extra $20 because I've read great
things about the RRL cleaner. Thanks for your advice and quick
responses. I ultimately chose your company because of your
personal service. I shopped at Acoustic Sounds and Music Direct as
well because I obviously wanted the best price. With all
things pretty much being equal I went with you guys. Now I can't
wait to receive my new cleaning machine! I am hoping to receive it
by next weekend. Thanks Again" -
"Gentlemen, Let me just say that I
have had a very positive experience in my dealings with both of you. I am excited about my new turntable as well as finding a new source for equipment and music. Your advice, suggestions and guidance are much appreciated. I
was previously a Music Direct person but, that has changed.
Elusive Disc all the way! I will be sure to let my audiophile buddies know what a great resource you are. Bob, thanks for mounting the [Benz] LP. (Before you headed out to the CES Show.) It is nice to know that a Pro is doing the work. Terry, thanks for the music recommendations. The Zepp reissues should be fun. I am thinking about that SACD player as well." -
"Thank you! I spoke with Bob and
tried Mr. Weisfeld's idea of bracing my rack against the back wall
(well, actually the fireplace), and this did resolve the problem, at
least well enough to suppress the feedback oscillations. I am
delighted, not only because the cause of the problem has been
identified, but because the solution is inexpensive. My budget was
already stretched by the purchase of the Shelter 90X and the new
"I must say that I am really impressed with the high level of
response to my problem, both from VPI and Elusive Disc. It's been
a long time since I've experienced this quality of customer service.
Thank you so much!" -
"You folks do a good a job, from your
web site to packing and shipping. I am very pleased. It is a
pleasure to do business with an outfit that is as professional
and competent as yourselves." - James
"My first experience with
Elusivedisc.com has been a WONDERFUL one. I look forward to
purchasing many more albums through you. Thank you for such a
great experience. ...Any person interested in purchasing an
album/other from your site should know the top notch service that
you provide." - Adam
"Jason, Thanks to your hard work my
album arrived on Saturday .I really appreciate your effort
and feel that you are a credit to your organization."
"I just want to congratulate you and
your crew for the excellent packaging job. The Priority Mail
box was crushed in transit, but the records, packed in another
corrugated box and surrounded by peanuts, arrived in pristine
condition. Thank you for the careful packing and prompt shipment."
"My order arrived really fast and
in excellent condition. Thank you so much. I am impressed!
[doesn't happen often] I will definitely shop at Elusive Disc
whenever I need CDs. Keep up the great work."
"Its nice to see a company that
responds to it's customers like yours, I will not hesitate doing
more business with you in the future." - Dan
"I chose to buy from your business
because you took the time to answer my question. I had emailed other
vendors, asking why they didn't sell the K28NC's and whether they'd
order them for me, and only one responded (and their answer was no).
Your attention to customer service is appreciated and, if I ever
need other audio equipment, or the kind of high-end CD's you
specialize in, I will certainly think of Elusive Disc first."
"Remarkably fast and I just
wanted to say a big Thanks to you and all the crew at Elusive Disc."
"Your packing and shipping is
fantastic. Please keep up the great work!!"
"I appreciate all of the help you
[Jason] and Bob provided in modifying my order... Your customer
service is excellent. I'll definitely be back - after I get
through all of these records." -
"I talked with I think his name was
Scott who was an extremely nice gentlemen and well read in the
vinyl end of the music spectrum. I look forward to doing
business with you in the mere future." -
"...thank you for the prompt
service. You have the best selection of music I have found
"Thanks for the great service and
"The personal attention and
dedication to customer service are second to none. Great
products, great prices, I keep coming back." -
"Thank you Jason for packing my LPís
so well!! This was my first LP order and Iím very impressed.
Iíll be ordering more very soon." -
"...excellent service that is
brilliant!! Thanks for all your help it is much appreciated."
"Just wanted to send you a little note
thanking you and your staff with a recent order. My wife Diane
wanted to surprise my this Christmas with a Gingko Cloud 11
Platform. Diane said that your salesperson who I believe was
Jason was very helpful to her with picking out the correct
Platform. She also said that she received a return phone call about
this order and this person was also very helpful. (She thought maybe
it was you Bob!) I would also like to let you know that Mr. Vu from
Gingko not only was very helpful to my wife but he actually hand
delivered the platform to her in time for the Holidays!!!! He lives
about an hour from us and was nearby. Wow! That is great customer
service. I hope his company does well in the future. So once again
thanks to you and all your staff for your great service! I will be
sure to order from you in the future." -
I'd like to express my surprise and joy, i.e. full customer
satisfaction at the swift delivery of the CDs ordered with you!
(I) Think no delivery has ever been quite as prompt! Amazing, after
the difficulties I encountered ordering stuff online... Anyway: it
was all resolved with one phone call, so the discs proved a lot less
ELUSIVE than it seemed. Happy New Year. Wish you well-deserved
success for your venture."
again for your great help. Since I am a big Police fan, I made a
pre-order last night at Elusive Disc online for ALL of the expected
Police SACD releases... I look forward to receiving these new SACD
releases." - Gerald
placed an order on Monday and it came on Tuesday morning. That's
amazing service.... Just recently I've returned my attention to
my analog system. When I bought from Elusive Disc before, I was
always impressed with the speed and friendliness of the
service (y'all are neighbors, after all -- I shouldn't be surprised;
Hoosiers are good folk). It was a pleasure to find that nothing has
changed, for the worst, at least! FWIW, your site was easy to use
and more informative than most."
"Thanks again! As a certain California political figure has said,
"I'll be back."
been said most of us only speak when there's something that we don't
like, yet stay quiet when things go well. With this in mind, let me
tell you something - your new web design is *fantastic*, the store
is fast, the navigation is simple and intuitive, and I'm very, very
happy with your new site. Congratulations, and thank you very much
for caring so much about us (your customers!)."
"Thank you very much, and once again... congratulations!"
wanted to drop an email to let you know how happy and impressed I am
with your Web site and customer service... I was immediately
impressed with the speed of your shipping and that alone made me a
repeat customer when I decided to try the Grado PH-1 phono pre-amp
the following month. When I hooked up the Grado and had severe
problems with radio frequency interference, I called for help and
Bob came to the rescue! We had many after-hours phone conversations
and finally fixed the problem - even though the problem had nothing
to do with the product I purchased from elusive disc, Bob stayed
with me until I was enjoying analog heaven. THAT'S customer
"Thank you, Bob and all of elusivedisc.com. You've got the best
audio toy store around!"
All, Not really a question but just to say thanks very much in
dealing with an order for Dusty in Memphis I sent you a few weeks
ago. It arrived safe and sound, beautifully packaged and on time
for my friends Birthday, all the other side of the Atlantic. -
way, Bob, I really like shopping at your shop. Great
service!!!!!! I'll be a repeat customer for years to come, for
sure." - Jim
really appreciate your follow-up. Straight answers are hard to get
these days. Your customer focus is terrific! Thanks!"
me but I must put in a word of Praise for Elusive Disc. I went to
the website and accidentally ordered 2 of these soon to be released
discs. I don't know what I did but it was my fault no doubt about
that. I only realized that I made the mistake when the confirmation
of the order came in to my email."
"Anyway, I sent a quick email to Elusive Disc pleading my case and
without fanfare, they send me an answer, quite quickly I might add,
canceling the second disc. Thank You Jason Marcum, a job well done.
I will use these fine folks often."
so much for your note. I really appreciate your explanation and
sincerity. I obviously have forgotten I had purchased from you
previously! The mind isn't as good as it use to be. One of those age
things. None-the-less I appreciate your candor and you can bet I'll
order from you again."
"Thanks again... I commend you on taking the situation and turning
it around. You did a great job! Take care" - Mark
ordered the Janis Ian LP..... the USPS was being slow.... but you
took the time and interest to call Monday to see if I got it, and I
assume explore options.... But they (USPS) came through and I got
the LP in time."
"Anyway, thanks for caring. That one call made me a customer for
life. (too bad for you I'm not a world class consumer.)"
the SACD case yesterday, further establishing that Elusive Disc
is one great place to buy from. I'm sure that most other
companies wouldn't have bothered. Thanks very much..."
just gives me the chance to let you know that I've had a great deal
of enjoyment in firstly discovering your business and then dealing
with you guys. I tend to overload poor Jason with lots of emails
asking questions and changing my mind with my orders. I am
particularly grateful for the allowance given to me to juggle my
purchases from month to month. I feel that he's patiently taken me
on as a special case and am grateful that I am treated as such. He's
a credit to your company and has got me hooked as a long-term loyal
customer. I really appreciate the warmth I get from between the
lines in Jason's emails to me and I feel I'm treated as a VIP."
"So anyway, my warmest regards to you for being the head honcho of
Elusive Disc and being the source of my aural pleasure."